Job Description

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Customer Operations Manager/Senior Manager, Sales, Penguin Random House (Open to Remote)
Join our dynamic team at Penguin Random House as a Customer Operations Manager or Senior Manager. This role offers a unique opportunity to work across physical and digital supply chains, providing exposure to all book formats and customer types.
The Customer Operations Manager is responsible for gaining an understanding of our retail customers' operational processes, as well as those of PRH, to develop improvements and greater efficiencies for all parties. Their focus is to develop and employ standard processes and protocols to remove friction in the supply chain such that PRH and our customers enjoy increased sales and profitability on PRH and PRHPS distribution client titles. We are looking for someone with a powerful process orientation who can leverage our existing operations and help us build on that partnership with our customers.
The right candidate will have a strong understanding of operations and logistics, a solid background in retail and/or distribution, and the analytical ability to assess impact in the supply chain. The position will work closely with our customers, the PRH sales reps, IT, Publishing Operations, Business Development, Fulfillment, and Customer Service - making decisions to improve revenue and drive cost savings through improved and efficient processes.
This position is perfect for those who thrive on solving puzzles and enjoy continuous learning, as it provides a view of many cross-functional teams!
Specific responsibilities include:

• Shaping priorities with physical and digital customers in support of existing and emerging business models, both domestic and international
• Managing the day-to-day operational relationships with and queries from customers
• Maintaining strong relationships with key customers in each channel through business review participation, and regular business calls
• Project management and collaboration with cross-functional teams to develop processes, systems and tools
• Assist with Metadata and digital asset distribution to business partners
• Creation and ongoing maintenance of process documentation
• Working closely with the sales channels and industry groups to perform needs assessments

Specific responsibilities for the Senior Manager include:

• Driving initiatives independently, with a greater level of autonomy
• Helps set direction and contributes to long-term planning
• Acts as a bridge between senior management and customers and/or other departments

Please apply if you meet the following qualifications:

• Enthusiasm for operations and process improvement
• 3-5 years working on project teams in an IT, Metadata, Supply Chain or Operations environment
• An orientation towards partnership and relationship building
• Experience managing projects with internal and external stakeholders from initiation to completion
• Ability to lead and participate in cross functional teams
• Strong analytical skills and attention to detail
• Ability to make recommendations after analysis/research to upper-level management
• Keen, independent task prioritization and follow-up skills
• Excellent verbal and written communication skills
• Familiarity with data feeds such as API / XML (or specifically ONIX) a plus
• Proficiency with Microsoft Office (Word, Excel, and Outlook) required

The salary range for a Manager is $73,500-$78,000, and for a Senior Manager is $79,500-$82,000. All positions are currently eligible for annual profit award or bonus, subject to Company results.
Please apply using our ATS system by October 1, 2025, and include your resume and cover letter for consideration. Before applying for any role at Penguin Random House, we recommend you review our and look over our hybrid and open-to-remote guidelines on our
Penguin Random House job postings include a good faith compensation range for each open position. The salary range listed is specific to each particular open position and takes into account various factors including the specifics of the individual role, and candidate's relevant experience and qualifications.
Full-time employees are eligible for our comprehensive benefits program. Our range of benefits include, but are not limited to, Medical/Prescription drug insurance, Dental, Vision, Health Care/Dependent Care Flexible Spending Account, Health Savings Account, Pre-Tax and Roth 401(k), Short and Long-Term Disability Insurance, Life/AD&D Insurance, Commuter Benefits, Student Loan Repayment Program, Educational Assistance & generous paid time off.
Penguin Random House is the leading adult and children's publishing house in North America, the United Kingdom and many other regions around the world. In publishing the best books in every genre and subject for all ages, we are committed to quality, excellence in execution, and innovation throughout the entire publishing process: editorial, design, marketing, publicity, sales, production, and distribution. Our vibrant and diverse international community of nearly 300 publishing brands and imprints include Ballantine Bantam Dell, Berkley, Clarkson Potter, Crown, DK, Doubleday, Dutton, Grosset & Dunlap, Little Golden Books, Knopf, Modern Library, Pantheon, Penguin Books, Penguin Press, Penguin Random House Audio, Penguin Young Readers, Portfolio, Puffin, Putnam, Random House, Random House Children's Books, Riverhead, Ten Speed Press, Viking, and Vintage, among others. More information can be found at http://www.penguinrandomhouse.com/.
Penguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
Company: Penguin Random House LLC | Job ID: 282602
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