Job Description

Berkshire Springs is hiring a Customer Operations Lead to supervise daily customer operations, support delivery workflow, and ensure accuracy in accounts, billing, and office processes. This role supports customer service, drivers, and management.

Responsibilities

Supervise daily customer communication (email, voicemail, call-backs) Verify new account setups, changes, and cancellations Assist with customer calls and escalations Review call sheets and confirm correct routing Check morning and afternoon routes for accuracy Review driver paperwork and complete truck inventory checks Update route sheets based on changes Review invoicing and ensure invoices are sent daily Oversee collections and reminder calls Audit customer service tasks for accuracy Identify workflow issues and report solutions to management Assist with basic marketing and administrative projects Provide direction and oversight to customer service staff Maintain a professional, focused office environment
Qualifications

Strong organizational skills and attention to detail Clear communication and supervisory ability Reliable and consistent work ethic Able to handle multiple tasks in a fast-paced environment Customer service experience required Experience with QuickBooks, billing, or routing is a plus
Schedule and Pay

Full-time, on-site Monday-Friday Pay based on experience Growth opportunities available
Job Type: Full-time

Pay: $45,760.00 - $56,160.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person