Job Description

CUSTOMER OPERATIONS COORDINATOR (SPANISH BILINGUAL)


Must be in Central MN and have reasonable commute to St. Cloud, MN due to in-office requirements.


SCHEDULE: Full-Time, Monday-Friday 7:00am-4:00pm CST and every third Saturday 8:00am-5:00pm CST.


COMPENSATION: Starting Pay $23.50 - $26.75 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)


WHO WILL SHINE IN THIS ROLE


Are you looking for an opportunity to make a meaningful impact while using your Spanish language skills? PCI is seeking a Spanish Bilingual Customer Operations Coordinator who is dependable, solutions-oriented, and motivated by the opportunity to support customers and team members alike.


This is an exciting opportunity to grow your career in a collaborative environment, gain hands-on experience in operations, and be an integral part of a team that values service and excellence.


WHAT YOU'LL DO


Handles escalated customer calls in both English and Spanish, providing timely and effective resolutions.


Monitors and manages inbound and outbound dialer queues, making real-time adjustments to meet business needs.


Acts as a support presence for department employees by answering questions, assisting with issues, and guiding day-to-day processes.


Ensures agent performance and dialer compliance by reviewing call lists and schedules.


Performs opening and/or closing procedures for the building and department as scheduled.


WHAT WE'RE LOOKING FOR


Must-Have Qualifications:


High School diploma or GED or a minimum of 4 years equivalent experience in customer service, operations, or a related field.


Bilingual fluency in Spanish and English, with strong communication and interpersonal skills.


Experience in a lead-type role, including handling escalated calls and supporting team performance in a fast-paced environment.


Nice to have, but not Required! (We'll train you!):


Previous call center experience.


Prior experience in a Collections role.


At least one year of relevant operational support experience.


LOCATION & WORK SETTING
Office Address: 628 Roosevelt Rd, St. Cloud, MN, 56301
Schedule: Full-Time, Monday-Friday 7:00am-4:00pm CST and every third Saturday 8:00am-5:00pm CST
Work Setting: In-Office, Call center environment.
COMPETITIVE COMPENSATION & BENEFITS
Starting Pay: $23.50- $26.75 per hour.
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Bilingual Pay: Earn an additional $2.00 per hour for Spanish Fluency!


Additional Perks that Go the Extra Mile:


Annual Discretionary Bonus
Earned Safe & Sick Time (ESST)
Paid Maternity & Paternity Leave
Paid Time Off (PTO) & 8 Paid Holidays
Donation Matching & Paid Volunteer Time
401(k) Match - 100% of your deferrals up to 5%
Tuition Reimbursement & Student Loan Match Program
HOW TO APPLY


It only takes a couple minutes! Submit your resume on our website at preferredcredit.com/careers.


EQUAL EMPLOYMENT OPPORTUNITY


PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at HR@preferredcredit.com.