Job Description

CUSTOMER OPERATIONS COORDINATOR


Must be in Central MN and have reasonable commute to St. Cloud, MN due to in-office requirements.


SCHEDULE: Full-Time, Monday-Friday 9:00am-6:00pm CST and every third Saturday 8:00am-5:00pm CST.


COMPENSATION: Starting Pay $23.50 - $26.75 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)


WHO WILL SHINE IN THIS ROLE


Are you looking for an opportunity to make a meaningful impact while using your skills? PCI is seeking a Customer Operations Coordinator who is dependable, solutions-oriented, and motivated by the opportunity to support customers and team members alike.


This is an exciting opportunity to grow your career in a collaborative environment, gain hands-on experience in operations, and be an integral part of a team that values service and excellence.


WHAT YOU'LL DO


Handles escalated customer calls, providing timely and effective resolutions.


Monitors and manages inbound and outbound dialer queues, making real-time adjustments to meet business needs.


Acts as a support presence for department employees by answering questions, assisting with issues, and guiding day-to-day processes.


Ensures agent performance and dialer compliance by reviewing call lists and schedules.


Performs opening and/or closing procedures for the building and department as scheduled.


WHAT WE'RE LOOKING FOR


Must-Have Qualifications:


High School diploma or GED or a minimum of 4 years equivalent experience in customer service, operations, or a related field.


Strong communication and interpersonal skills.


Experience in a lead-type role, including handling escalated calls and supporting team performance in a fast-paced environment.


Nice to have, but not Required! (We'll train you!):


Previous call center experience.


Prior experience in a Collections role.


At least one year of relevant operational support experience.


LOCATION & WORK SETTING
Office Address: 628 Roosevelt Rd, St. Cloud, MN, 56301
Schedule: Full-Time, Monday-Friday 9:00am-6:00pm CST and every third Saturday 8:00am-5:00pm CST
Work Setting: In-Office, Call center environment.
COMPETITIVE COMPENSATION & BENEFITS
Starting Pay: $23.50- $26.75 per hour.
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.


Additional Perks that Go the Extra Mile:


Annual Discretionary Bonus
Earned Safe & Sick Time (ESST)
Paid Maternity & Paternity Leave
Paid Time Off (PTO) & 8 Paid Holidays
Donation Matching & Paid Volunteer Time
401(k) Match - 100% of your deferrals up to 5%
Tuition Reimbursement & Student Loan Match Program
HOW TO APPLY


It only takes a couple minutes! Submit your resume on our website at preferredcredit.com/careers.


EQUAL EMPLOYMENT OPPORTUNITY


PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at HR@preferredcredit.com.