Job Description

Customer Operations Coordinator - Contract ManufacturingSacramento

Customer Operations Coordinator - Contract ManufacturingWho We Are

From California to the world - building the supply chain for the global cannabis industry. Focused on positively affecting millions of lives through the creation of a world-class platform to launch and scale brands, Natura is building a state-of-the-art, fully vertically integrated supply chain to bring stability to the rapidly growing global cannabis industry.Natura's vision is to transform the world through the consumption of cannabis, and believes that the best way to do this is to empower all players in the industry to standardize their offerings and realize their visions, giving them a home that has everything they need to bring their products to life. The first step towards realizing this vision is Natura's campus in Sacramento, providing anend-to-end supply chain solution under one roof - cutting-edge cultivation, manufacturing, distribution, and delivery, with the highest possible standards, enabling cannabis brands to launch and scale in a consistent and reliable manner.For more information about Natura, please visit www.natura.io.

Job Summary

The Customer Success Specialist will serve as the primary point of contact for customers, managing onboarding, data entry, and operational coordination to support product initiation, manufacturing, testing, and delivery. This role requires strong organizational skills, attention to detail, and a customer-centric approach to ensure smooth operations and high customer satisfaction.

Responsibilities

Customer Onboarding

: Guide new customers through the onboarding process, ensuring a clear understanding of processes, timelines, and expectations.

Data Management

: Perform accurate data entry and updates in the ERP system to maintain up-to-date customer and order information.

Material and Packaging Coordination

: Plan and coordinate customer-provided packaging and raw materials to align with production schedules.

Customer Communication

: Provide timely updates to customers on product initiation, manufacturing progress, compliance testing results, and pickup/delivery schedules.

Order and Payment Coordination

: Manage order processing, payment coordination, and follow-up to ensure timely completion and customer satisfaction.

Issue Resolution

: Address customer inquiries and concerns promptly, collaborating with internal teams to resolve issues effectively.

Process Improvement

: Identify opportunities to streamline customer success processes and enhance the overall customer experience.

Minimum Qualifications

Experience

: At least 3 years of customer service experience in a manufacturing or production environment.

Education

: High school diploma or equivalent.

Technical Skills

: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) or Google Office Suite (Sheets, Docs, Gmail) and basic ERP system knowledge.

Communication

: Excellent verbal and written communication skills to interact with customers and internal teams.

Organization

: Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.

Problem-Solving

: Ability to address customer issues promptly and professionally. Must be 21 years or older

Preferred Qualifications

Advanced Experience

: 5+ years of experience using ERP systems and providing customer service in a manufacturing or production setting.

Education

: Associate's or Bachelor's degree in Business, Supply Chain, or a related field.

Technical Expertise

: Advanced proficiency in ERP systems (e.g., Odoo, SAP, Oracle, or similar) and data analysis tools.

Industry Knowledge

: Familiarity with CPG industry standards, packaging requirements, or compliance testing processes.

Interpersonal Skills

: Proven ability to build strong customer relationships and collaborate cross-functionally with manufacturing, logistics, and finance teams.

Managerial Responsibility

Travel Requirements

No travel is expected for this position

Working Environment

This job operates in a GMP manufacturing plant setting. While working in this environment employees will be required to wear appropriate protective gowning (provided uniform scrubs) and equipment. While working in this environment, employees are required to operate, maintain, and clean large scale packaging equipment including automated packaging equipment and ancillary equipment. While working in this environment, employees will be exposed to cannabis, cannabis concentrates, cannabis products, and terpenes and may also be exposed to the following: extreme temperatures (as low as -80 Fahrenheit)dust and fine particulate, loud and/sustained noise, pinching and/or crushing hazards food allergens, high pressure systems, including inert and volatile gases.

In addition to the conditions above, the working environment also includes basic professional office equipment such as desks, mobile workstations, computers, phones and other office equipment.

Physical Requirements

While performing the duties of this job employees will be required to walk, stand for sustained periods, and lift and carry at least 50 pounds. Employees will be required to use hands, fingers and arms to grasp, pull, twist, reach, and push as needed to operate basic tools such as wrenches, screwdrivers, torque wrenches, etc. Employees must be able to push, pull, and stop carts and trolleys. Employees must be able to see, hear, and communicate basic operational and safety instructions. Employees may be required to lay on the floor or climb stairs. Employees may be required to wear hearing, eye, respiratory, hot/cold, or fall protection.

This position is regularly exposed to raw cannabis flower and other cannabis derived materials and products.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Authorization/Security Clearance

There is no visa or H-1B sponsorship.

Pay Range

$25-$30/hr

Natura embraces diverse perspectives, and we value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Location - Sacramento - CA

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 32 - 45 per week

Location:

Sacramento, CA 95828 (Required)
Ability to Commute:

Sacramento, CA 95828 (Required)
Ability to Relocate:

Sacramento, CA 95828: Relocate before starting work (Required)
Work Location: In person