Customer Operations Associate
Milwaukee, WI, US, United States
Job Description
Description:
The Customer Operations Associate is responsible for answering incoming phone calls, taking accurate messages, and documenting customer inquiries through ticket logs and data entry. When call volume is low, this role supports warehouse and floor operations with basic fulfillment and production tasks.
Responsibilities
Answer incoming calls in a professional manner Take clear, accurate messages and forward them to the appropriate person Create and maintain ticket logs for calls and inquiries Enter data and detailed notes into internal systems Track and update customer requests as needed Assist in the warehouse during slower call periods Support picking, packing, kitting, labeling, and light assembly tasks Help maintain clean, organized, and safe work areas Follow established procedures and safety guidelines Additional tasks as assigned
Requirements:
Prior customer service or call center experience is Proficiency with basic computer systems and data entry Strong attention to detail and organizational skills Comfort working in both office and warehouse environments Ability to manage multiple tasks and adjust priorities Ability to stand, walk, and move throughout the workday * Ability to lift up to 20 lbs., as needed
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Job Detail
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Job IdJD6530471
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMilwaukee, WI, US, United States
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EducationNot mentioned