Job Description

Overview:

DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world\xe2\x80\x99s population. This kind of growth wouldn\xe2\x80\x99t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.


PURPOSE OF POSITION
Develop and facilitate progression and enhancement training for new hires in order to meet and exceed all aspects of client needs and requirements according to policies and procedures
Responsibilities:
PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS

• Coordinate new hire, progression and enhancement training
• Train new and existing employees on client projects emphasizing customer confidentiality and security
• Develop non-classroom communication and training materials
• Assess individual participant and class performance
• Participate in minor client interaction including effective curriculum feedback and client visits
• Demonstrate the highest standards of ethical and professional conduct in dealing with new employees
• Thrive as a team player in a fast paced, high energy, change oriented environment
• Ensure all policies and procedures are adhered to including Security, HR, Operations, etc.
• Perform other related duties and assignments as required and assigned by supervisor or manager

• 90 days call centeragent experience
• JUMP! Trainer program graduates preferred but not required
• Starting as remote role, but must be willing to accommodate a return to site plan for a North Lauderdale, FL
• Standard business hours 9-6, M-F with weekend availability for emergencies, scheduling is subject to business needs
• Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others
• Requires solid organizational, administrative, leadership and time management skills
• Able to demonstrate personal ownership of tasks and follow through to obtain desired results
• Must have a keen sense of attention to detail, taking the initiative
• Must be enthusiastic and comfortable speaking in front of large groups of people
• Patience with various types of learners
• Skilled in determining why and how tasks should be handled to effective completion
• Proven experience in overcoming unexpected difficulties and using logical problem solving skills
• Excellent written and verbal communication skills
• Prior training curriculum development (instructional design) experience preferred
• Must have availability to work various shifts influenced by current business needs
• College degree preferred or equivalent work experience required
• High school diploma or GED required
• Must pass background and drug tests