Job Description

Customer Experience Specialist

FLSA Status

: Non-Exempt

Pay Grade

: GN 06

Minimum Compensation

: $15.00 Hourly

Department

: Board of Alcoholic Beverage Control

Last Revised

: September 18, 2024

GENERAL STATEMENT OF DUTIES

An employee in this class provides premier customer service and performs retail operation functions for the town's retail liquor stores. This position is limited to a maximum average of 30 hours per week.

DISTINGUISHING FEATURES OF THE CLASS

Under the direction and supervision of Store Leadership, this position performs sales, clerical and manual work in a store operated by the Youngsville Board of Alcoholic Beverage Control. This includes all responsibilities related to the customers experience, including but not limited to, selling, accounting for merchandise, customer assistance, stock replenishment, and general record keeping. The major expectations of this position are to uphold established standards prescribed for personal conduct and handling of job tasks and activities in order to provide premier customer service to Youngsville ABC customers.

DUTIES AND RESPONSIBILITIES

Provide friendly, positive, and consistent service/support to patrons, vendors, visitors, and other employees.

Perform accurate and timely cashier functions, including scanning and entering sales transactions, basic mathematical computations, making change and handling cash.

Perform ID checks, as required by NC State Law, on customers and notify management of violations, concerns, etc.

Comply with all regulations regarding established procedures, policies, and processes of the Youngsville ABC organization.

Replenish stock on shelves and fill sales area with new merchandise.

Perform periodic inventory of stock on hand.

Assist customers in selection of various brands of liquors, etc., advise on quantity of purchases for special occasions, and help customers with carry-out.

Provide detailed product information and recommendations to customers.

Unload and distribute product from the delivery truck to the designated storage areas as needed.

Prepare and process order for Mixed Beverage customers to be picked up or delivered.

Maintain neat, clean, and organized retail sales area, warehouse space, bathrooms, and break areas.

Perform other related duties as assigned.

RECRUITMENT AND SELECTION GUIDELINES

Work Environment and Working Conditions

This position may be required to work in a store, mixed beverage, or warehouse and may be required to travel on occasion using one's personal vehicle. Ability to lift, up to 50 pounds, is required.

Minimum Education and Experience

Must possess a high school diploma or GED.

Must be eighteen (18) years of age.

Ability to perform basic mathematical computations including addition, subtraction, multiplication, and division.

Experience in operating a cash register and making change.

Experience with personal computers.

Experience in retail sales (preferably retail liquor sales).

Knowledge of the various brands and the common usage of liquors and merchandise sold in liquor stores.

OTHER REQUIREMENTS

Part-time Position:

This position is part-time, temporary, and/or seasonal. This means there is no minimum number of scheduled hours, and that the need filled by this position is transient in nature.

Disclaimer

: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 8 - 20 per week

Benefits:

Flexible schedule
Work Location: In person