Job Description

Overview

The Office Assistant supports the daily operations of A-2-Z Glass by managing administrative tasks, coordinating customer communication, and ensuring the shop runs efficiently and professionally. This person is the first point of contact for customers, vendors, and partners -- reflecting the friendly, family-owned brand image that defines A-2-Z Glass.

Responsible for:

Customer Service and Communication

Answer inbound calls, texts, and emails promptly and professionally. Schedule customer appointments and confirm details with technicians. Handle insurance claims coordination. Update customers with job progress and completion follow-ups. Request customer Google reviews after each completed job.

Administrative Accuracy and Organization

Input jobs into POS/CRM system accurately (VIN, glass type, insurance info, etc.). File and reconcile invoices, payments, and insurance submissions. Maintain organized digital and physical records of daily jobs. Support shop manager with weekly reports, receipts, and deposits.

Operational Support and Efficiency

Prepare daily install schedule Customer and technician dispatch routes. Confirm all glass parts are ordered, delivered, and ready for next-day installs. Track job status from quote to completion. Communicate with vendors about glass ETA and backorders.

Sales Support

Provide quotes via phone, email, and walk-ins. Record every lead and quote in CRM for follow-up.

Culture and representation

Keep the front office and waiting area clean, stocked, and welcoming. Greet customers with warmth and professionalism. Participate in team check-ins and maintain positive shop morale. Uphold company values and represent the brand consistently.
Job Type: Part-time

Pay: $17.00 - $20.00 per hour

Benefits:

Flexible schedule On-the-job training Paid time off
Education:

High school or equivalent (Preferred)
Experience:

customer service: 1 year (Preferred)
Work Location: In person