Job Description

JOB

OVERVIEW

The Customer Experience Manager position is an integral part of our Customer Service department, led by our CFO. This position can expect to

Develop

and execute a customer experience strategy,

Manage

daily operations of the customer service team, and

Lead

, train, and mentor the customer service team in any given week. We are looking for motivated applicants who have excellent leadership and strong understanding of order fulfillment and logistics, with priority given to those with a background of 3-5+ years in customer service management, preferably in food distribution, wholesale, or related industries.

A standard workweek is 40 hours a week (Monday - Friday). Full-time employees in this position are eligible for the benefits described below. This position works full-time in-person. A full description of the job duties can be found here. We look forward to reviewing your application!

BENEFITS

Employee-only Healthcare Coverage...

+ 89% employer-paid medical for employees
+ $4/month employee only paid dental insurance
+ $1/month employee only paid vision insurance

401k Retirement Plan

: 4% employer match AND 4% annual employer contribution

Vacation

: Enjoy 2 weeks of PTO annually, on an accrual basis! PTO increases with tenure, allowing for more time off as you grow with the company. Exact hours based on actual hours worked.

Sick Leave

: Awarded and available in accordance with Oregon State Sick Leave law.

Employee Assistance Program

:

Free support for employees and their family members for a diverse range of services.

Job-related Learning & Development Support

: We support learning opportunities for employees that will boost their ability to successfully perform their work. Potential for relocation assistance for candidates out of the area

6 Paid Holidays!

Veterans Day is available as a paid holiday to our service members.

Employee Parties

: Company-sponsored employee holiday party and family-friendly events such as sporting games events.

Employee Thank Yous

: Surprise lunch and coffee for our hard-working employees, holiday hams and more!

The opportunity to serve some of the largest and most popular restaurants, bars, convenience stores and grocery stores in the Northwest!

WAGE RANGE

Dependent on experience

WHY MCDONALD WHOLESALE?

Build your career with a local, independently owned leader in food distribution. McDonald Wholesale is 100 years strong with competitive pay and a people-first culture. Employees at McDonald Wholesale can expect job security and robust benefits in an ever-changing employment landscape. We have a fast-paced environment with a primary focus on serving our customers, both internal and external, to the best of our ability.

CORE VALUES

At McDonald Wholesale, our core values are the foundation of everything we do, guiding our decisions, and shaping our culture.

Honesty

We are committed to being honest and transparent with customers and employees.

Integrity

We are committed to doing the right thing and being accountable.

Reliability

We are committed to providing on-time deliveries and prompt product pick-ups.

Customer Service

We are committed to providing quality ingredients and restaurant supply solutions to meet the needs of their customers.

CONNECT WITH US!