Job Description

Customer Experience Coordinator

Select Painting LLC -- Harrisburg, SD

Full-time | On-site | $24.00 - $30.00/hour DOE

About Us

Select Painting is a professional, people-first company specializing in commercial,

residential, and industrial painting, flooring, and small remodeling projects. We're

looking for a confident communicator who thrives on connecting with people anddelivering a high-touch customer experience from first contact to follow-up.

Job Summary

The Customer Experience Coordinator works closely with leads, customers, and internal teams to support sales and production. This role ensures a seamless, professional experience for every customer while managing digital communications, marketing campaigns, and customer engagement programs.

Duties & Responsibilities

Customer Communication & Relationship Management Communicate with customers via phone, email, text, and social media to schedule estimates, answer questions, and provide updates.*
Maintain CRM records with detailed documentation of interactions, project details, and customer concerns.*
Proactively nurture customer relationships to ensure satisfaction, loyalty, and repeat business.*
Escalate complex issues to the appropriate team for resolution.*

Sales Support & Coordination Qualify inbound leads and assign them to the appropriate sales representative based on territory, service type, or availability.*
Track open estimates and support follow-up efforts to improve close rates.*
Coordinate pre-appointment reminders, estimate confirmations, and post-estimate communication.*
Support onboarding of new customers by ensuring all necessary information is collected and accurately entered into the CRM.*
Serve as a communication bridge between sales, and customers*

Marketing & Engagement Facebook Management: Respond promptly to incoming leads, messages, and comments; schedule and publish content in coordination with Marketing.*
Email Campaigns: Write, proof, and schedule email blasts; track performance metrics to optimize results.*
Customer Feedback Loop: Collect post-project feedback, share insights, and maintain data for continuous improvement.*
Upselling Services: Identify opportunities for additional services and coordinate handoffs with sales/project managers.*
Marketing Program Execution: Plan and execute mailers, print campaigns, and other promotions; monitor ROI.*
Referral Program Management: Maintain referral program, track submissions and rewards, and create quarterly reports.*
Google Review Management: Oversee reviews via Real Work Labs and respond promptly to strengthen online reputation.*
Text Software Management: Manage inbound and outbound text campaigns; coordinate follow-up with sales and business development.*
Other duties as assigned*

Required Skills/Abilities

Strong relationship-building and customer service skills*
Confident phone and online communication etiquette*
Problem-solving and conflict-resolution abilities*
High attention to detail and accuracy*
Organized, self-motivated, and goal-oriented*
Excellent verbal and written communication*
Experience with customer account management*

A plus if you have experience in:

Google Suite Slack Pipedrive Facebook Instagram Mailchimp Text Request*

Education & Experience

Previous customer service experience requiredMarketing or administrative experience preferred

Physical Requirements

Ability to sit for long periods

Benefits

Medical, Dental, Vision, Accident , Short Term Disability and Voluntary Term Life Insurance*
Simple IRA with company match*
Paid Time Off*
6 paid holidays per year*



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