Job Description

H-012004-2025

Customer Experience Associate (Class 6/Express)

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United States - Illinois - Scott AFB
SCOTT SHOP/SS/CLASS SIX
Intermittent

As a Customer Experience Associate at the Express, you will assist customers in finding what they are

looking for and ensure the Express is stocked with the products customers want. You'll know which

products will meet customer's needs and stay up to date on trends. With your knowledge and helpful

suggestions, customers will continue to shop the Exchange. You will prioritize customer needs over tasks

and grow sales by maintaining merchandise, signs and labels on the sales floor.

So what can you expect as a Customer Experience Associate - Express at the Exchange?

? Greet every customer with eye contact and smile in your authentic way

? Acknowledge every waiting customer as soon as they arrive to the Express to let them know

you'll be right with them

? Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate

products that meet the specific need of the customer

? Ensure customers have an extraordinary experience while shopping

? Complete transactions accurately and efficiently while engaging customers in appropriate

conversation

We know that you can work anywhere. However, working at the Exchange is the start of something

great! While you make it easy for our customers, we focus on you and your development! Our

people make us who we are. We want to see you grow, so we put growing together at the forefront

of everything we do. It is our duty to provide you with the tools and resources that you need to

succeed. Joining the Exchange means joining a team that is devoted to you!

Job Grade

1

Job Tier

0

Career Area

Retail Operations

Supervisor

No

Job Qualifications

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.



If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

THIS POSITION IS LOCATED AT THE EXPRESS/SHOPPETTE. THIS FACILITY OPERATES 7 DAYS A WEEK. A FLEXIBLE SCHEDULE IS HIGHLY DESIRABLE. SCHEDULING MUST MEET STORE NEEDS. INTERESTED CANDIDATES ARE ENCOURAGED TO COMPLETE THE ASSESSMENT AS IT IS A TOOL USED TO DETERMINE THE TOP CANDIDATE. DUE TO THE IMPORTANCE OF THE ASSESSMENT, ALLOW YOURSELF ENOUGH TIME TO ANSWER EACH QUESTION THOROUGHLY.

Salary Minimum

$15.00

Salary Maximum

$19.52

Major Duties

Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.

Provides product knowledge through superior sales skills to serve the customer in one or more sales area, utilizes and adheres to merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area assigned.

Provides assistance to customers with completing price changes, special orders, online orders, and rain checks. May provide assistance to customers with military uniform dress requirements, insignia, and new items. Will assist with determining minor alterations and submission of certification, as needed.

Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.

Operates a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.

Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.

Performs other duties as assigned.

Job Type

Hourly

Number of Positions Remaining

1