Job Description

The Customer Development Specialist drives the successful adoption and expanded utilization of MarketStance products. The Customer Development Specialist will lead customers from the point of onboarding to build an active - and most importantly, proactive - relationship with the MarketStance customer community. You will help customers expand, enrich, and diversify the use cases and community of MarketStance users, helping them recognize the value of one of the most exciting data resources available in the commercial P&C market.

About You and How You Can Excel in this Role

Customer Engagement & Onboarding

Lead onboarding sessions for new MarketStance customers, guiding them through platform setup, functionality, and best practices. Coordinate and conduct remote and on-site utilization discovery sessions to assess customer needs, workflows, and opportunities for deeper product adoption.

Customer Understanding & Insight

Deepen knowledge of each customer's commercial insurance business, processes, and strategic objectives and track customer use and use cases. Identify opportunities to expand or refine the use of MarketStance products and develop and diversify the user community. Coordinate subscription renewal discussions with product leadership and account executive.

Training & Enablement

Develop and deliver training sessions tailored to varying user levels from foundational use to advanced BI techniques. Create customer-ready materials, tutorials, and toolkits, with a particular emphasis on advanced Tableau usage and analytics storytelling.

Customer Support & Advocacy

Serve as the primary point of contact for all customer inquiries related to MarketStance products, coordinating timely and accurate responses with internal teams. Proactively identify specific customer challenges, ensuring feedback is shared with product and development teams.

Content Development & User Community Engagement

Produce high-quality materials including FAQs, monthly release notes, presentations for customer forums, and training guides. Attending user and industry conferences.

About the Day to Day Responsibilities of the Role

Core Skills & Competencies

Advanced proficiency in Tableau or another BI tool (Power BI, Qlik), including dashboard creation and user enablement. Strong understanding of commercial lines P&C concepts and how customers use analytics or data products in their workflows. Ability to lead customer onboarding, product training, and ongoing support in a commercial insurance or analytics environment. Proven ability to translate customer needs into actionable product use cases and insights. Experience designing and delivering effective training (remote and on-site) tailored to different skill levels. Clear, confident communicator able to explain complex concepts and build strong customer relationships. Experience creating customer-facing materials such as training guides, FAQs, and release notes. Strong problem-solving skills with the ability to diagnose customer issues and escalate when necessary.

Education & Preferred Experience

MBA preferred; BA/BS plus equivalent experience in insurance, analytics, customer success, or product enablement strongly considered. Experience using MarketStance or supporting analytics/BI products used for commercial market analytics preferred. Professional insurance designations such as CPCU, AINS, AIDA, or ACSR are preferred.

#LI-SM1


#LI-Hybrid



For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.


At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.


For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.


We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions -- provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision


Claims Solutions -- supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences


Property Estimating Solutions -- offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient


Specialty Business Solutions -- provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance


Catastrophe and Risk Solutions -- provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events.


Marketing Solutions -- delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement


Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.


Verisk Maplecroft -- provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger


Verisk Analytics is an equal opportunity employer.


Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.


All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.


https://www.verisk.com/company/careers/


Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.