Job Description

POSITION OVERVIEW

The Director of Customer Development position will play a key role in growing the Fontainebleau Las Vegas nightlife brand by building relationships with guests on property. They will be responsible for driving business and ensuring brand awareness through strong marketing and networking in and out of our local market.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

Develop and execute effective strategies to attract new customers and increase the customer base of all nightlife Identify target markets, conduct market research, and implement targeted promotional campaigns to reach potential customers Collaborate with the marketing team to create compelling advertising and promotional materials to engage and retain existing customers Monitor customer feedback and satisfaction levels to identify areas for improvement and implement appropriate strategies to enhance the overall customer experience Build and maintain strong relationships with key customers, influencers, and industry stakeholders to maximize customer loyalty and repeat business Act as the main point of contact for customer inquiries, concerns, and feedback, and proactively address and resolve any issues to maintain positive customer relations Regularly communicate with customers through various channels, including social media, email newsletters, and in-person interactions, to provide updates on upcoming events, promotions, and personalized offers Stay up to date with industry trends, market dynamics, and competitor activities to identify opportunities for innovation and growth Conduct regular market research and analyze customer data to gain insights into customer preferences, behaviors, and expectations Utilize data-driven insights to develop and implement strategies that align with customer needs and market demands Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

Bachelor's degree in hospitality management, business administration, or a related field and/or equivalent combination of education and experience Six (6) years of experience in customer development, customer relationship management, or a related role within the nightlife or hospitality industry Strong understanding of the nightclub industry, market dynamics, and customer preferences Exceptional leadership and management skills, with the ability to motivate and inspire teams Highly motivated and energetic personality with a strong commitment to excellence in hospitality Strong financial acumen, with the ability to analyze financial data and make informed decisions Excellent communication and interpersonal skills Ability to effectively achieve business unit goals and objectives by implementing strategic and operational plans, budgets, and best practices; and monitoring and evaluating results Ability to actively influence and drive collaboration with individuals or groups at various levels within and outside of the organization Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams Demonstrated ability in maintaining consistent, high-quality service levels Advanced computer skills, including proficiency in MS Office Strong leadership skills and the ability to organize effectively, delegate responsibility, solve problems quickly and communicate clearly Ability to maintain confidentiality of sensitive guest and company information Must be willing and able to work a flexible schedule to include holidays, nights, and weekends Work in a fast-paced, busy, and somewhat stressful environment

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.


The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.


Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.




In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.