Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Care Specialist to join our team. In this role, you will be the first point of contact for our clients, providing exceptional customer support and ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment.

Responsibilities

Provide outstanding customer service through various channels including phone, email, and chat. Handle inbound and outbound calls with professionalism and courtesy. Assist clients with inquiries, product information, and issue resolution. Maintain accurate records of customer interactions and data entry tasks. Analyze customer feedback to improve service quality and client satisfaction. Collaborate with team members to enhance client services and streamline processes. Engage in sales activities when appropriate to meet customer needs.

Requirements

Proven experience in customer service is preferred. Excellent phone etiquette and interpersonal skills to build rapport with clients. Ability to analyze situations effectively and provide appropriate solutions. Typing proficiency is required for efficient documentation of customer interactions. A positive attitude, strong work ethic, and a commitment to delivering high-quality service. Join our team as a Customer Care Specialist where your contributions will make a difference in our clients' experiences!
Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Education:

High school or equivalent (Required)
Language:

English (Required)
Shift availability:

Day Shift (Required)
Ability to Commute:

Township of Jackson, NJ 08527 (Required)
Ability to Relocate:

Township of Jackson, NJ 08527: Relocate before starting work (Required)
Willingness to travel:

100% (Required)
Work Location: In person