Job Description

Description
JOB DESCRIPTION
POSITION: Customer Care Technology Developer
LOCATION: Customer Care, Commerce Park
REPORTS TO: Customer Care Business Process and Technology Supervisor
Responsibilities:

• Design, implement, and document scalable, secure, and efficient code using modern web development frameworks and technologies.

• Lead, develop, implement, and maintain web and non-web applications.

• Collaborate with cross-functional teams to gather requirements and ensure seamless integration of web applications with existing systems.

• Conduct thorough testing and debugging to ensure high-quality and reliable software.

• Stay updated with industry trends and best practices to incorporate innovative solutions and improvements.

• Assist with the development and implementation of standards, analytics, and reports.

• Provide first-level technical support for hardware and software issues, escalating complex problems to IT Support.

• Maintain and report on project schedules to identify and track completion of each task, as well as key milestones. Ensure any changes to project scope are properly documented, communicated, and approved.

• Monitor and optimize the performance of Customer Care web and non-web applications ensuring efficient operation and initiating recovery actions.

• Identify process improvement areas by researching issues, complaints, and shortfalls.

• Uphold a positive attitude and enthusiastic demeanor to provide internal and external customers with the highest level of service.
• Assist in various tasks, projects, and responsibilities as assigned by the Customer Care management team.

• Ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by your team, Customer Care, and the organization.

• Assist all other department disciplines in various areas, as required, to maintain your team, Customer Care and Victaulic's Global mission.

Qualifications: (Education, Experience, Personal Attributes)

• B.A. / B.S. degree required, preferably Business or IT related.

• Minimum three years' experience in database and systems support required.

• Extensive experience with Microsoft Office 365 and Agile Project Management systems.

• Experience with Mendix, JavaScript, and SQL strongly preferred.

• Excellent oral and written communication skills.

• Must possess strong collaboration skills and be an advocate for process improvement.

• Must have strong organizational and project management skills, as well as extraordinary attention to detail.

• Requires strong analytical thinking and business acumen.

• Is patient, professional, and courteous when faced with an adverse situation.

• Goal oriented, reliable, self-motivated, and able to problem solve and multi-task effectively in a fast-paced environment.

• Willing to be flexible in schedule and work occasional overtime.

• Willing to make infrequent overnight travel.

Skills Required