Job Description

Biloxi, Mississippi

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

At Beau Rivage Resort & Casino, every guest interaction matters--whether it's in person or over the phone. As a part-time

Customer Care Coordinator, you will create unforgettable experiences with every conversation. From booking hotel stays and dining reservations to helping guests plan show-stopping moments, you will deliver

WOW

service with your professionalism, empathy, and attention to detail.

THE STARTING RATE:

$16.00 an hour

WORK ENVIRONMENT:

This is a remote (work-from-home) position You must live in the state of Mississippi within a 50-mile radius of the Beau Rivage You must have a quiet, distraction-free workspace and a reliable internet connection (minimum 300 Mbps bandwidth) Occasional in-person meetings and/or training will be required at our office or designated locations

THE DAY-TO-DAY:

Answer inbound calls and make outbound calls to assist guests with booking hotel rooms, dining, entertainment, and special events Greet every caller with warmth, enthusiasm, and a genuine desire to help Identify guest needs, provide thoughtful solutions, and resolve questions with professionalism Proactively upsell and cross-sell experiences to enhance the guest journey Represent the MGM brand with care, consistency, and a focus on personalized service

THE IDEAL CANDIDATE:

Brings 1+ years of prior relevant work experience in a similar call center setting or a customer service position Holds a High School Diploma or GED Possesses strong computer navigation and multitasking skills Demonstrates positive energy, a problem-solving mindset, and a commitment to excellence

THE PERKS & BENEFITS:

Flexible part-time schedule with work-from-home convenience Discounts on hotel stays, dining, entertainment, and retail at MGM Resorts Exclusive partner discounts on travel, electronics, wellness, and more Professional development and growth opportunities within a global hospitality leader Free meals during on-site meetings or trainings

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15084


Are you ready to

JOIN THE SHOW

? Apply today!