Job Description

Job Title: Customer Care Associate- Billing & Enrollment (remote)
Req Id: 102600
City: Tampa
State/Province: Florida
Posting Start Date: 10/10/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com .




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Customer Care Associate- Billing & Enrollment (remote)

Location

remote

Hours:

must be flexible to work any shift during hours of operation from 10a ET to 8p ET

Compensation

$17 per hour



This is a contractor position expected to last for at least 90 days


Although this role will be work from home, you must live within a 90-minute commute of Wipro/Client's office locations in Atlanta, GA, Tampa, FL, Austin, TX or Dallas, TX to facilitate training, corporate services and other in-person requirements of the role.

Position Summary:

The Customer Care Associate serves as the initial point of contact for our valued customers. In this pivotal role, you will be responsible for providing exceptional customer experience by actively listening, assessing customer needs and concerns, and delivering effective solutions that ensure a high level of customer satisfaction. This includes providing comprehensive customer support, addressing inquiries and resolving issues with professionalism and efficiency. You will play a crucial role in fostering positive customer relationships as well as ensuring every customer feels valued and supported.

Additional Job Duties:

Ensure adherence to established claims processing guidelines, benefit structures, system protocols, and carrier requirements during claims adjudication. Proactively identify and escalate problem claims to the relevant internal departments or external stakeholders, including insurers, providers, and agents, and diligently follow up to achieve prompt resolution. Serve as a primary point of contact for incoming calls, demonstrating exceptional customer service skills and professionalism. Follow client and plan claims processing guidelines, benefit structures, claims processing system procedures and carrier guidelines. Maintain comprehensive and accurate documentation within the claims system for all processing activities and outcomes. Maintain a high level of productivity and accuracy to consistently achieve or surpass quality and production benchmarks. Expedites escalations to appropriate department and performs routine follow-up until resolved. May include some follow-up to insurers, providers and agents. Analyzing claim payment and explaining this to callers needing assistance with understanding their benefits. Document required information into the appropriate documentation systems

Requirements:

HS Diploma or GED Prior healthcare call center experience, customer service experience, claims experience or inbound and outbound calls customer service experience required Must have analytical/problem solving capabilities

Preferences:

Prior health care experience Knowledge of Medical terminology, CPT codes and ICD 10 diagnosis codes Mandatory skills: Customer Service


Expected annual salary for this role is $35,000- $39,000/yr.



Although this role will be work from home, you must live within a 90-minute commute of Wipro/Client's office location in Tampa, FL, to facilitate training, corporate services and other in-person requirements of the role.



Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions.



Applications from people with disabilities are explicitly welcome.