Customer Care Agent
Corinth, MS 38834, United States
Job Description
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Family owned and operated since 1907. We foster a collaborative work environment with flexibility and offer competitive wages affordable benefits and company matched 401k. No experience necessary \xe2\x80\x93 will train! The customer care agent will enhance the customer experience by providing focus to the identification, analysis, and resolution of the customers concerns in all areas and will serve as the direct point of contact to our customers and employees.
Essential Job Functions:
- Make, receive and process sales and service calls
- Dispatch service via phone, email, and automated systems
- Resolve or escalate issues, complaints, questions, and queries as necessary
- Collect service data, place orders for equipment parts, and execute CCNA billing
- Create and forward Customer Service Tickets
- Monitor sales to customers and report non-purchasing situations to the appropriate account manager
- Upsell new brands and packages as appropriate for each customer
- Make sure all customer information updated in eoStar is accurate
- Make sure PO numbers are included and accurate in eoStar for applicable customers
- Ability to read and interpret documents and reports as assigned
- Utilizing available system tools and resources, must be able to successfully achieve sales and gross profit plans through the management of assigned customers
- Perform various duties as assigned
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Job Detail
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Job IdJD4263239
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCorinth, MS 38834, United States
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EducationNot mentioned