Job Description

About Family Pet Medical Center (FPMC)

Family Pet Medical Center is a

family-owned, full-service veterinary hospital

in Fort Lauderdale. We are proud to be

open 24/7

, providing comprehensive care ranging from routine wellness visits to advanced emergency and critical care. Unlike corporate practices, our team values a personal, community-focused approach where both clients and staff feel like family. Joining FPMC means being part of a dedicated, compassionate, and professional team committed to delivering the very best veterinary medicine.

Position Overview

The Client Service Representative (CSR) is often the first point of contact for clients, both in person and over the phone. This role is essential in creating a welcoming and professional experience while supporting the medical team with smooth client and patient flow. The CSR handles incoming calls, schedules appointments, processes payments, maintains accurate records, and provides general administrative support to ensure the highest level of service for clients and their pets.

Key Responsibilities

Client Interaction

Warmly greet clients and patients upon arrival, ensuring a positive first impression. Answer multi-line phone system quickly and professionally; direct calls or take messages as needed. Screen calls and, following hospital protocols, refer urgent cases to the medical team. Provide accurate information about hospital services, fees, and policies. Escort clients and patients to exam rooms and alert medical staff of their arrival.

Administrative Support

Accurately enter and update client and patient records in the practice management system. Prepare client forms, health certificates, and related documentation. Process invoices, collect payments, and reconcile daily transactions. Assist with over-the-counter retail sales of food, preventatives, and other pet-related products.

Team & Facility Support

Maintain the cleanliness and professional appearance of the reception and waiting areas. Collaborate with other team members to ensure smooth patient care and client service. Support marketing and client communication efforts, including reminders and follow-ups. Perform additional duties as assigned by leadership.
Position Requirements

Education & Experience

High school diploma or equivalent required. Veterinary office experience

REQUIRED

Proficiency in basic office functions, computers, and multi-line phone systems.

Skills & Personal Attributes

Genuine compassion for animals and their owners. Ability to multitask in a busy, fast-paced environment. Strong communication skills with professionalism, tact, and empathy. Flexibility and adaptability in work habits and scheduling. Ability to quickly learn and correctly use veterinary terminology. Basic math and computer skills, with typing speed of at least 45 WPM.

Physical & Work Environment

Must be able to lift up to 25 lbs and remain standing or seated for extended periods. Exposure to animals, unpleasant odors, noises, and potential scratches/bites. May be exposed to contagious diseases and animal waste.
Job Types: Full-time, Part-time, Contract

Pay: $15.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Parental leave Vision insurance
Work Location: In person