Job Description

If you're the type of person that enjoys extending exemplary customer service in a fun environment while promoting aviation and safety, you will be perfect for this opportunity! We're looking for a qualified candidate to act as a liaison between customers and our company assisting with orders, billing, cancellations, complaints, errors and other queries while representing general aviation and the flight school with the highest level of professional service to members and prospective members.

Laurel Highlands Aeronautical Academy (LHAA) is looking for a Front Desk Customer Service Representative/Dispatcher.

Core Responsibilities

Present yourself and LHAA in a positive and professional manner

Address customer needs by promoting LHAA options and alternatives

Greet customers/members warmly and make them feel welcome

Respond promptly (same day) to all voicemails and emails

Timely follow-up (same day) to any outstanding customer or internal issues

Complete daily, weekly, and monthly task checklists

Previous experience and a good working knowledge of with QuickBooks is a must

Keep on-line scheduling system up to date with

:

Pilot records

Assist members, instructors and maintenance in scheduling aircraft

Dispatch aircraft in a timely manner

Process new student paperwork

Record management of students and Flight Instructor file updates

Communicate at shift hand-off on maintenance issues and customer needs

Coordinate with maintenance daily to keep a current and active fleet schedule; communicate aircraft maintenance status to inquiring students as necessary

Inventory management of all office and pilot supplies including receiving

Support and assist cross-functional teams throughout the company as requested

Customer Experience Manager

Maintenance Dept scheduling, parts shipping/receiving parts

Flight Instructors

Accounting

Attend as required; meetings, workshops, and training

Adhere to and enforce LHAA policies and procedures

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Benefits:

401(k) Health insurance On-the-job training Paid time off
Work Location: In person