Job Description

Grease Monkey is looking for an outgoing, safe, personable and friendly customer service associate with a great work ethic to help the customer and inform them of what we are working on in their vehicle in a fast-paced environment. MUST be reliable, and MUST love taking care of customers. Service writer is a plus but not necessary. Wage is based on previous experience.

Position Overview

Responsibilities:

Customer Relations

Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.

Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection. Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers. Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card. Remind departing customers to submit feedback about their visit. Thank all departing customers and remind them to return. Resolve customer complaints and damage claims.

Qualifications

Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills Basic literacy (ready, writing, math skills); Verbal communication skills Ability to learn and implement multiple software platforms. Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools Previous experience managing a retail automotive center or equivalent related business required

Working Conditions

Environment:

Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical Activities:

Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance
Work Location: In person