Job Description

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  1. General Description

Responsible for maintaining security of building, answering crisis calls and determining eligibility for services, information and referral for telephone callers and residents, and communication of information concerning client matters to appropriate staff. Responsible for interacting with all clients, staff, visitors, and volunteers in a respectful, professional, and trauma informed manner as well as engaging with clients in ways that are compassionate, supportive, and sincere. This position is Friday and Saturday from 10:00 pm - 6:00 am. Reporting Relationship 2. The Crisis Support Staff reports to the Shelter Manager. Supervises 3. The Crisis Support Staff has no supervisory responsibilities. 4. Responsibilities and Essential Functions

• Conducts intake of domestic violence clients; handles crisis line and documents crisis calls.
• Conducts lethality screen and safety plan with all victims at intake or on crisis call.
• Maintains security of client entrance of building, monitors security system.
• Provides the initial orientation for clients entering the program and goes over policies and rules.
• Packs rooms of those clients who have left personal belongings behind; assures proper inventory, storage and labeling.
• Monitors client laundry, ironing and room cleaning activities; does laundry on an as-needed basis.
• Maintains linen closet and pantry in an orderly manner.
• Monitors clients\xe2\x80\x99 assigned chores and ensures they are completed.
• Maintains open communication with case managers and other program staff to ensure important client information is shared as appropriate.
• Circulates on first and second floors, interacts with clients and reports issues to clients\xe2\x80\x99 Case Manager, when appropriate.
• Resolves client problems when necessary.
• Informs supervisor when toiletries inventory is low.
• Enters information in log book at front desk and in Crisis Support office as appropriate.
• Supervises meal and snack activities in the cafeteria; provides necessary tracking for Child & Adult Care Food Program (CACFP) grant activities and complies with reporting forms.
• Sets up breakfast items in cafeteria, serves food and milk to all children and records their participation.
• Maintains accurate room roster.
• Conduct urine drug screens and breathalyzers with clients when asked by counselors/advocates.
• Conduct daily room checks to ensure rooms are in a clean, safe, and sanitary condition.
• Answers residential phone lines and takes accurate messages as necessary.
• Greets persons coming to YWCA, answers questions about programs, and gives directions when requested; maintains complete familiarity with all programs, services and schedules of the YWCA
• Distributes client mail.
• Assists residents with minor problems and emergencies; keeps daily log of events as they occur.
• Maintains custody of medication for all residents and ensures all medication taken is logged.
• Reports any suspected child abuse immediately to manager/supervisor on duty.
• Serves as a positive role model for clients.
• Maintains confidentiality.
• Participates in regular staff meetings and trainings.
• Performs other duties as assigned.
• Calls on-call supervisor with necessary guidance and change of schedule changes.

Experience and Skills:

• 1. Education and Experience

• High school diploma/GED required. Associates/Bachelor\xe2\x80\x99s Degree preferred.
• Experience working with women and children in a social service setting desirable.

• 2. Knowledge and Ability

• Ability to work well with people and make decisions in emergency situations.
• Ability to maintain accurate records.
• Ability to work as part of a team.
• Ability to follow instructions and complete assignments.
• Ability to assess client needs and well-being.
• Knowledge of women\xe2\x80\x99s issues.

1. 3. Physical/Mental Essential Requirements

• Climbing, stooping, kneeling, reaching, standing, walking, talking, hearing, repetitive motions (of hands, wrist, and fingers), moderate lifting and carrying (up to twenty lbs).
• Full range of body motion including manual and finger dexterity and eye-hand coordination.
• Ability to sit at a computer work station for extended periods of time.
• Occasional need to stand for long periods of time.
• Ability to focus on detail and accuracy.
• Ability to handle environmental conditions inside and outside.
• Occasional high stress may be experienced in dealing with clients, staff and volunteers.

From: YWCA North Central Indiana