Job Description

Crisis Intervention Specialist - Tier I

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Reports To

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Director of Client Access

Job Purpose

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The Crisis Intervention Counselor is a key member of a multidisciplinary team providing timely, compassionate, and trauma-informed crisis response services via phone and mobile outreach. This role ensures individuals experiencing behavioral health crises receive appropriate, person-centered support 24/7.

Key Responsibilities

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Deliver trauma-informed crisis intervention and prevention services in diverse community settings, including hospitals, jails, and private residences. Provide crisis counseling, case coordination, consultation, pre-admission screening, and support with transportation and documentation. Collaborate with law enforcement, healthcare providers, outpatient clinics, and other community partners to ensure coordinated care and safety. Maintain and update the Crisis Resource Directory to support efficient service delivery. Offer education, emotional support, and service navigation to family members and significant others of individuals receiving crisis services. Respond promptly to daytime crisis contacts, including phone and walk-in inquiries. Participate in the on-call rotation for crisis response coverage. Serve as a notary during crisis events when needed. Stay informed on legal procedures related to involuntary detention and ensure compliance. Complete all required documentation accurately and in a timely manner. Perform other duties as assigned by the supervisor or Chief Executive Officer.

Qualifications

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Education: Master's degree in Psychology, Social Work, Counseling, or a related behavioral health field required. Must hold a current professional license (e.g., LPC, LCSW, LMFT) in the state of Missouri.

Specialized Knowledge: Understanding of trauma-informed care principles, crisis response protocols, and legal considerations in behavioral health.

Skills & Abilities: Strong interpersonal and communication skills; ability to remain calm and effective in high-stress situations; culturally responsive and empathetic approach.

Experience: Must meet qualifications as a Qualified Mental Health Professional (QMHP) per state regulations.Salary is based on education, experience, and applicable shift differentials.

Working Conditions

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General: Work is primarily performed in office settings with regular use of phones, computers, and other technology.

Special: Frequent travel to community locations is required. Must be able to tolerate environments with smoke, pets, and varied home conditions.

Physical Requirements

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General: Must be able to sit or stand for extended periods. Travel may involve long hours in a vehicle. Occasional lifting (up to 20 pounds) may be required.

Special: Must be able to enter and navigate homes and buildings of various configurations.

Direct Reports

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None