Job Description

Company Cox Automotive - USA
Job Family Group Business Operations
Job Profile Sr Business Services Specialist
Management Level Individual Contributor
Flexible Work Option Can work remotely but need to live in the specified city, state, or region
Travel % Yes, 15% of the time
Work Shift Day
Compensation Hourly base pay rate is $17.74 - $26.59/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

As a key member of our Arbitration team in Ready Logistics, you will play a vital role in managing and maintaining the health of our accounts receivable. This position involves proactively monitoring overdue accounts, initiating contact with business partners to facilitate timely payments or establish installment plans, and conducting outreach to locate partners with updated contact information. You'll be responsible for maintaining accurate records of all communications and collection activities, resolving billing inquiries and disputes professionally, and preparing regular reports that detail the status of outstanding accounts and progress on repayment efforts.
:
The Credit & Collections Specialist is responsible for managing and resolving outstanding balances owed by business partners. This role involves proactive outreach, negotiation, and coordination to ensure timely recovery of payments while maintaining strong professional relationships.
Key Responsibilities:

• Accounts Monitoring & Analysis: Review and monitor the accounts receivable to identify overdue balances from business partners. Analyze aging reports and payment history to prioritize collection efforts and flag high-risk accounts.
• Collections & Negotiation: Initiate contact with business partners via phone, email, and written correspondence to follow up on past-due invoices.
• Negotiate payment arrangements, including installment plans, in alignment with company policies and financial guidelines.
• Collaborate with internal teams to escalate unresolved accounts when necessary.
• Documentation & Recordkeeping: Maintain comprehensive records of all communications, payment agreements, and collection activities.
• Log attempted contacts, outcomes, and payment receipts in the system for audit and reporting purposes.
• Issue Resolution: Investigate and resolve billing discrepancies, disputes, and complaints raised by business partners. Coordinate with billing, finance, and customer service teams to ensure accurate and timely resolution.
• Reporting & Metrics: Prepare and distribute regular reports detailing the status of delinquent accounts, collection progress, and recovery metrics. Track and report key performance indicators (KPIs) such as days sales outstanding (DSO), recovery rate, and contact success rate.
• Compliance & Process Improvement: Ensure all collection activities comply with company policies, contractual obligations, and applicable regulations. Identify opportunities to improve collection processes and recommend best practices to enhance efficiency and effectiveness.

Qualifications:
High School Diploma or 2 years of combined relevant equivalent required.
Prior clerical or administrative experience required.
Valid Driver's License and safe driving record required.
Good communication and organizational skills required with strong attention to detail.
Basic computer software skills required.
Perform other duties as assigned by management.
Commitment to providing excellent customer service required.
Ability to sit or stand for prolonged periods of time.
Ability to perform repetitive data entry tasks; manual dexterity.
Vision abilities required include close, distance, and depth perception.
Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Skills Required