Job Description

Our mission at Talkspace is to make therapy affordable and accessible to everyone. To get there, we need exceptionally talented, bright, and driven people. Want to help over one million people feel better? Come join our team! We\'re looking for a Credentialing Contractor to join our Credentialing team. This new team member will support the existing team by receiving and processing incoming applications, completing credentialing review, and processing credentialing for the Talkspace provider network. We are looking for someone who has current experience in credentialing and wants to bring their talents into a "for purpose" space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.
*This is a remote contract (1099) position based on ET*
What You\'ll Do

• Perform all daily credentialing functions as needed, such as checking provider CAQH status
• Coordinate with CVO to ensure timely completion of the credentialing review
• Conduct weekly follow-up review of provider status and communicating status updates to CVO or incomplete status to provider
• Correspond with providers for missing data elements such as NPI numbers and/or CAQH profile information
• Correspond with providers to advise on their status via Zendesk
• Document all credentialing correspondence with provider and/or CVO in the Fountain system
• Responsible for notification of incomplete credentialing status to the provider
• Ensure timely re-credentialing of the credentialed provider network by performing weekly follow-up review of provider CAQH status and communicating status to CVO when complete or the provider when incomplete
• Coordinate with Credentialing Verification Organization to ensure timely completion of re-credentialing review for each clinician
• Assist as needed with the review of credentialed licenses to ensure accuracy of license number and expiration dates
• Manage new provider/applicant license data to ensure the license number, issue and expirations dates are accurate
• Manage license data listed as "null" in the system to ensure the license number, issue and expirations dates are included and accurate
• Assist as needed with the review of credentialed licenses to ensure accuracy of license number and expiration dates

About You

• Credentialing experience preferred but not required
• Preferred industry experience in the behavioral health or mental health field
• Quick learner, ability to learn new systems
• Detail oriented professional
• Ability to prioritize and multitask while sticking to multiple deadlines

Compensation At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively. The compensation rate for this role is $20.00/hourly. Within the salary bands, leveling corresponds to each candidate\'s relevant experience, skills as assessed during the interview process, education, and applicable certifications.
Why Talkspace? Talkspace is a clinical quality led telebehavioral healthcare company, focused on making quality behavioral health accessible and affordable to millions in need. Its signature psychotherapy and psychiatry product connects individual users with a network of thousands of licensed mental health providers through an easy-to-use and HIPAA-compliant web and mobile platform. With Talkspace, users can send their dedicated providers unlimited text, video, picture and audio messages from anywhere, at any time. Talkspace also provides psychiatry services and prescription fulfillment, adolescent therapy and couples counseling. Our focus to help people feel better starts at Talkspace, where we connect and collaborate as a team to make the world a better place. Fun company-wide events, happy hours, wellness perks, flex PTO, access to Talkspace products, and competitive benefits are just some of the ways we make Talkspace a great place to work. Do you want to save the world? Come join us!
EQUAL OPPORTUNITY EMPLOYER Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don\'t meet every qualification, if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team. Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.