Job Description

Initial Posting Date: 05/25/2023

Application Deadline: 06/01/2023

Agency: Department of Human Services

Salary Range: $2,823 - $4,073

Position Type: Employee

Position Title: CPS Hotline Support Staff (Office Specialist 2)

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We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Would you like the opportunity to make a positive impact on Oregonians in need of support and resources? Would you enjoy working with a diverse team that collaborates and learns together in service of children, families, and communities? If so, we\xe2\x80\x99d love to hear from you!

We are seeking a Child Protective Services (CPS) hotline support staff to join our Child Welfare team in Salem.

Oregon Department of Human Services (ODHS), A place to belong and make a difference!

When you join the , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS\xe2\x80\x99 overall mission and vision.

We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The has four points that explain the agency\'s goals related to equity, inclusion, and racial justice.

We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and including health, dental, vision and much more!

If you have federal student loan debt or are thinking of going back to school, then you might benefit from the . If you make 120 qualifying payments on your student loan while working full-time for a qualifying employer, your student loan debt may be forgiven.

What you need to qualify:

Two years of general clerical experience, one year of which included typing, word processing, or other experience generating documents.

OR

An associate degree.

OR

Graduation from a private school of business with a certificate AND one year of general clerical experience.

A valid driver license and acceptable driving record are necessary for this position.

Essential attributes:

We are looking for candidates with:

Demonstrated experience conducting work that requires attention to detail.

Experience handling confidential information (example: credit card information; employment information, medical records, etc.).

Experience navigating Microsoft Office (Outlook, Word, Excel) and different basic computer software.

The ability to work with frequent interruptions and distractions.

Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process. Make sure to read the \xe2\x80\x98How to Apply\xe2\x80\x99 section for any other requirements.

Your duties at a glance:

As an employee working within the , you will have an opportunity to make a meaningful difference in the lives of Oregon\xe2\x80\x99s most vulnerable children and families. Your dedication will help us achieve the Child Welfare that will support children and young adults to be safer, healthier, experience less trauma and achieve a greater well-being.

As a CPS hotline support staff, you will be:

Answering calls, determining their nature, and directing them to the appropriate person.

Reviewing CPS assessments sent to the branch for consideration and assignment.

Maintaining and assignment board as dictated by CPS supervisors.

Assigning assessments based on board/supervisor direction and protocol.

Sending feedback to ORCAH (the child abuse hotline).

Ensuring that immediate response reports are handled as a priority.

Maintaining tracking logs.

Cross reporting assignments to law enforcement.

Working conditions:

This position requires the review of reports where the information could be uncomfortable.

Occasional paid overtime on nights and weekends may be required.

A hybrid work schedule may be considered upon successful completion of a 6-month trial service period.

You may interact with a wide range of people including some who have experienced trauma, exhibit challenges in controlling their anger, or other unexpected emotions impacted by drug use, cognitive impairments, or other factors.

How to apply:

Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase your skills and experience that make you the best candidate for the position.

Please upload a resume or complete the work history profile. Note: Your resume may be uploaded in the Resume/CV field on the online application.

Current state of Oregon employees: Apply via your employee Workday account.

If you are not a current State of Oregon employee: view this .

After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the duration of the recruitment process.

Additional Requirements:

Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.

The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security\xe2\x80\x99s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Helpful information:

This position is represented by the Service Employees International Union (SEIU).

This recruitment may be used to fill future vacancies.

Have questions about Workday, and want some tips on understanding the state application process? Check out our page.

If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Jill Larson at . Please be sure to include the job requisition number.

State of Oregon