Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

Customer Service Excellence:

Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.

Communication:

Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.

Problem-Solving:

Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.

Multitasking Ability:

Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.

Financial Skills:

Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:


Now offering

Daily Pay

! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
PROPERTY INFORMATION:


Experience a stay that moves you forward at the newly renovated Courtyard Colorado Springs South. Our hotel in South Colorado Springs offers everything you need for a successful stay. Recharge in our spacious accommodations with plush Marriott bedding, ergonomic workspaces, Smart TVs, and refreshing courtyard views in select accommodations. Savor balanced entrees, specialty Starbucks, and craft cocktails at the Bistro, or try nearby Colorado Springs restaurants like The Warehouse, The Loop, and Outback Steakhouse nearby. Stay active at our indoor pool and 24-hour fitness center or enjoy outdoor recreation at Cave of the Winds Mountain Park. During your stay at our well-located hotel in Colorado Springs, be sure to visit nearby attractions including Cheyenne Mountain Zoo, Garden of the Gods, and Seven Falls. We are also close to Broadmoor World Arena, Fort Carson and Peterson Space Force Base. Whether you are in town for business or pleasure, enjoy your stay at the Courtyard Colorado Springs South. Our goal is to make every guest feel at home. What sets us apart is our team-oriented culture--we think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!



Application deadline for Colorado positions: 9/6/25