Courtesy Clerk
Ankeny, IA, United States
Job Description
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At Hy-Vee our people are our strength. We promise \xe2\x80\x9ca helpful smile in every aisle\xe2\x80\x9d and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. : Job Title: Courtesy Clerk Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation. Core Competencies
- Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
- miles and greets customers in a friendly manner, whether the encounter takes place in the employee\xe2\x80\x99s designated department or elsewhere in the store.
- Makes an effort to learn customers\xe2\x80\x99 names and to address them by name whenever possible.
- Assists customers by: (examples include)
- escorting them to the products they\xe2\x80\x99re looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests
- performing other tasks in every way possible to enhance the shopping
experience
- Answers the telephone promptly and provides friendly, helpful service to customers who call.
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
- Packages purchases.
- Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs.
- Assists customer in transporting purchases to their mode of transportation.
- Helps train new courtesy clerks.
- Checks prices on products.
- Pulls product forward on shelf.
- Brings carts in from parking lot and cart corral.
- Cleans can redemption area and empties the recycle bins, where applicable.
- Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room.
- Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.
- Assists in all departments as requested (within the wage and hour guidelines).
- Delivers product to customers (within the wage and hour guidelines).
- Shovels, salts, and sands walkways.
- Assists in other areas of store as needed.
- Performs other job related duties and special projects as required.
- Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
- Ability to do simple addition and subtraction; copying figures, counting and recording.
- Must be able to understand and follow verbal or demonstrated instructions; writes identifying information request supplies orally or in
writing, increased contact with people.
- Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly
to move objects. - Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
- Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
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Job Detail
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Job IdJD4253284
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAnkeny, IA, United States
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EducationNot mentioned