Job Description

Salary

$36,038.00 - $41,458.00 Annually

Location

Towson, MD

Job Type

MERIT

Job Number

08.263 11-25

Department

PUBLIC WORKS: BUREAU OF TRANSPORTATION

Opening Date

11/18/2025

Closing Date

Continuous

DESCRIPTION

BENEFITS

QUESTIONS

Pay Schedule I, Grade 19, Regular Schedule: 35 hours per week.


A vacancy exists in the Department of Public Works, Bureau of Transportation for CountyRide. A list of eligible applicants will be established based on the examination as outlined below.


Current and future vacancies occurring within this class may be filled from the list of eligible applicants.

This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly.

All interested candidates must apply at this time.


List all

promotions

and changes in job duties due to

reclassification

as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Note:

Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time

Examples of Duties

----------------------


Under general supervision, operates specialized computer system to reserve, coordinate and schedule appointments for elderly, disabled, and rural clients requesting CountyRide services.

Example of Essential Duties

Operates specialized computer system to register CountyRide clients, receive requests for trips and schedules trips via a GIS based computer program. Enters and retrieves information from computer system. Processes trip requests. Identifies special client situations and refers the client to appropriate staff if necessary. Files and maintains records. Records statistical data. Sends information to clients. Responds to inquiries of a routine nature regarding County, department, and/or program policies and procedures by telephone or by regular mail. Collects information regarding more complex inquiries and refers to appropriate staff for follow-up as necessary. Operates office machinery, such as microcomputers, photocopiers, fax machines, calculators, telephones, scanners, and printers. Has experience in customer service. Has experience with high volume call centers.

Examples of Other Duties

Guides, assists and trains co-workers. Performs other related duties as required.

Qualifications

------------------

Required Qualifications

Possession of a high school diploma or appropriate equivalent.

PLUS

18 months of experience, and six months of computer experience utilizing a reservation/scheduling/dispatching computer program.

Knowledge, Skills, and Abilities (Entry Level)

Knowledge of office procedures and filing systems. Knowledge of a reservation/scheduling/dispatching computer program. Knowledge of Baltimore County and Baltimore City geographical areas and landmarks. Skill in the operation of office machines as listed in essential duties. Ability to community effectively. Ability to follow both written and oral directions. Ability to respond appropriately to inquiries from the public. Ability to maintain files. Ability to follow County and department rules and regulations. Ability to establish and maintain effective working relationships.

Knowledge, Skills, and Abilities (Full Performance)

Knowledge of federal, state, county, department and CountyRide rules and regulations. Knowledge of Baltimore County and Baltimore City traffic patterns and traffic laws. Skill in the operation of reservation/scheduling/dispatching and/or other related computer software. Ability to complete tasks in accordance with established guidelines. Ability to work independently.

Examination Procedure

Qualified applicants will be assigned a rating based on an evaluation of their training and experience, as outlined on their application and supplemental questionnaire. Applicants are advised to state the dates, duties and responsibilities of past and present experience clearly and completely for evaluation purposes.

Conditions of Employment

----------------------------

Physical and Environmental Conditions

This position is essentially sedentary.

Medical Examination and Employment Background Investigation

Applicants selected for an appointment to a position in Baltimore County must successfully complete a physical examination and drug screen and an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check.

Employer

Baltimore County

Address

308 Allegheny Avenue



Towson, Maryland, 21204

Phone

410-887-3135

Website

http://www.baltimorecountymd.gov

Pay Schedule I, Grade 19, Regular Schedule: 35 hours per week.


A vacancy exists in the Department of Public Works, Bureau of Transportation for CountyRide. A list of eligible applicants will be established based on the examination as outlined below.


Current and future vacancies occurring within this class may be filled from the list of eligible applicants.

This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly.

All interested candidates must apply at this time.


List all

promotions

and changes in job duties due to

reclassification

as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.

Note:

Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time

Examples of Duties

----------------------


Under general supervision, operates specialized computer system to reserve, coordinate and schedule appointments for elderly, disabled, and rural clients requesting CountyRide services.

Example of Essential Duties

Operates specialized computer system to register CountyRide clients, receive requests for trips and schedules trips via a GIS based computer program. Enters and retrieves information from computer system. Processes trip requests. Identifies special client situations and refers the client to appropriate staff if necessary. Files and maintains records. Records statistical data. Sends information to clients. Responds to inquiries of a routine nature regarding County, department, and/or program policies and procedures by telephone or by regular mail. Collects information regarding more complex inquiries and refers to appropriate staff for follow-up as necessary. Operates office machinery, such as microcomputers, photocopiers, fax machines, calculators, telephones, scanners, and printers. Has experience in customer service. Has experience with high volume call centers.

Examples of Other Duties

Guides, assists and trains co-workers. Performs other related duties as required.

Qualifications

------------------

Required Qualifications

Possession of a high school diploma or appropriate equivalent.

PLUS

18 months of experience, and six months of computer experience utilizing a reservation/scheduling/dispatching computer program.

Knowledge, Skills, and Abilities (Entry Level)

Knowledge of office procedures and filing systems. Knowledge of a reservation/scheduling/dispatching computer program. Knowledge of Baltimore County and Baltimore City geographical areas and landmarks. Skill in the operation of office machines as listed in essential duties. Ability to community effectively. Ability to follow both written and oral directions. Ability to respond appropriately to inquiries from the public. Ability to maintain files. Ability to follow County and department rules and regulations. Ability to establish and maintain effective working relationships.

Knowledge, Skills, and Abilities (Full Performance)

Knowledge of federal, state, county, department and CountyRide rules and regulations. Knowledge of Baltimore County and Baltimore City traffic patterns and traffic laws. Skill in the operation of reservation/scheduling/dispatching and/or other related computer software. Ability to complete tasks in accordance with established guidelines. Ability to work independently.

Examination Procedure

Qualified applicants will be assigned a rating based on an evaluation of their training and experience, as outlined on their application and supplemental questionnaire. Applicants are advised to state the dates, duties and responsibilities of past and present experience clearly and completely for evaluation purposes.

Conditions of Employment

----------------------------

Physical and Environmental Conditions

This position is essentially sedentary.

Medical Examination and Employment Background Investigation

Applicants selected for an appointment to a position in Baltimore County must successfully complete a physical examination and drug screen and an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check.

Employment Benefits for Full-Time, Merit or Classified Employees

Baltimore County General Government offers the following benefits to full-time,merit or classified employees. Some benefits vary for sworn employees of the Police and Fire Departments. New employees are eligible for benefits upon hire, unless noted otherwise.

Equal Opportunity Employer

Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.

Smoke free workplace

All Baltimore County offices are smoke free.

Drug free workplace

Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.

Salary

Annual Salary review

- Step increases may be granted on anniversary date based on satisfactory job performance

General Increases

- Cost of living increases and adjustments may be granted as legislated.

Longevity Increases

- In accordance with the specific pay schedule, a full-time merit or classified employee may receive a longevity increase, equivalent to one step, upon completion of a certain number of years of classified service with the County.

Employee Assistance Program

Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.

Health Insurance

Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include:



Medical, Prescription, Dental and Vision insurance.

Flexible Spending Accounts

Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.

Life Insurance

Employees may elect basic term life insurance for themselves equal to one time the employee's annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.

Retirement

Employees are required to participate in the Baltimore County Employees' Retirement System (ERS), with very limited exceptions.

Paid Leave

Paid benefits listed below vary depending upon the Classification.

Sick Leave

Vacation Leave

Personal Leave

Holidays

Bereavement Leave

Jury Leave

Military Leave

Baltimore County Employees Federal Credit Union

Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.

Direct Deposit

Payroll through direct deposit to the financial institution selected by employee is required.

Educational Assistance

70 to 80 percent tuition reimbursement following successful completion of pre-approved courses related to position. Amount of reimbursement and fiscal year dollar limitations vary with bargaining group.

Deferred Compensation

Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice.

Disclaimer

This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.