Job Description

About the Role:
Summary
Glacier Bancorp's (GBCI) Mortgage Loan Admin Specialist I position is responsible for initiating third party service orders on mortgage loans, ordering and managing appraisal orders through receipt, and reviewing and processing disclosures within established guidelines. The Mortgage Loan Admin Specialist I will have extensive contact with customers, vendors, and bank staff. The Mortgage Loan Admin Specialist l will be in regular communication with the Mortgage Loan Admin Supervisor and will suggest operational improvements as needed.
This is a Corporate position which may be located in Coeur d' Alene, ID. The entry-rate for this position is $16.63 + /hour (calculated for Coeur d' Alene)
All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.
Description
Desk Functions

• Order Desk
• Order third party services on mortgage loans to include: certificate of eligibility on VA loans, condo documents, tax transcripts, title commitment, VOE/VOI/VOA, flood certificate, case numbers, payoffs on VA IRRRL loans, CAIVRS, and homeowners' insurance policies.

Appraisal Desk

• Order appraisal
• Managing the order and follow-up as needed.
• Delivering a copy to the applicant within the required time frame.
• Perform limited review on appraisals as required.

Disclosure Desk

• Disclose initial mortgage loan disclosures promptly and accurately
• Ensure all required product, regulatory, and state disclosures are included in disclosure packages.
• Ensure appropriate disclosures and notices are issued within regulator timeframes.
• Verify fee and loan information for accuracy at the time of disclosure

Request additional information/documentation as needed.

• Maintain consistent and thorough communication with all involved parties including all internal and external customers and staff in a professional, courteous, and friendly manner.
• Remain current on loan programs and lending (federal and state) regulations as well as all compliance and bank policies. All disclosure requirements are complete within Federal Time Limitations.
• Maintain contact with government agencies and investors to determine changes in requirements and products.
• Regularly participate in educational offerings from FHA, FNMA, FHLMC, VA, MI companies, est. to keep current and aware of changes.

About You:
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Required/Preferred
Education Level
Description
Required
High School Diploma / GED
Experience
Required/Preferred
Experience Level
Description
Required
1 year
Clerical, banking or customer service experience
Required
Beginner Experience
Computer experience (i.e., Microsoft Word, Excel, Outlook) and the ability to learn additional computer applications.
Would an equivalent combination of relevant education and work experience be considered?: No
License/Certification
Required/Preferred
License/Certification
Description
Required Skills and Abilities

• Ability to multi-task and handle complex tasks efficiently. Strong organizational skills.
• Strong analytical skills
• Strong attention to detail
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
• Employee must be capable of regular, reliable, and timely attendance.
• Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
• Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy
• Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization.

Additional Requirements
Travel
Occasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.
Working Conditions
Environment: Indoors, a climate-controlled shared work area.
Noise Level: Minimal noise.
Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Vision
Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.
Physical Activities
Frequency
Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.
Infrequent - rare.
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.
Infrequent - rare.
Crawling: Moving about on hands and knees or hands and feet.
Infrequent - rare.
Crouching: Bending the body downward and forward by bending leg and spine.
Infrequent - rare.
Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips.
Infrequent - rare.
Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling.
Daily.
Grasping: Applying pressure to an object with the fingers and palm.
Infrequent - rare.
Kneeling: Bending legs at knee to come to a rest on knee or knees.
Infrequent - rare.
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.
Infrequent - rare.
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
Infrequent - rare.
Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
Infrequent - rare.
Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Daily.
Stooping: Bending body downward and forward by bending spine at the waist.
Infrequent - rare.
What We Offer:
COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details.
We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.

Skills Required