Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as the Copy Center Manager for the US Department of Justice (DOJ) Service Desk and information technology (IT) Services for all Civil Division components supported by the Office of Information Technology (OIT). OIT requires support to provide enterprise-level service desk and incidental information technology services in support of OIT\xe2\x80\x99s operational requirements. Services include: Help Desk Support, IT Operations Management and Support, Mobile Support, IT Asset Management, Software Development and Support, IT Security Program Support, IT Incident Response and Reporting, Classified Processing, IT Training Services, Laptop Lending Program Support, Application Services Help Desk, SharePoint Support, Litigation IT Travel Support, Reasonable Accommodation Support, Case Information Management System (CIMS), and Civil Online Relativity Application (CORA) Support, and Copy Center Operations. The Civil Division consists of approximately 2,700 personnel primarily located in the Washington, DC National Capital Region (NCR). The Copy Center Manager for the DOJ CIV Help Desk and IT Support Services is responsible for providing copy center support for operations at customer Washington DC locations with customer coverage hours M-F 9:00-5:00PM. The Operator will provide copy center services for requirements and demonstrate competency in technical areas preferably with copy center experience to ensure that support resolution addresses customer reproduction requirements with a foundational and appropriate skillset. The Copy Center Manager will possess skillsets to assist with resolution of copy center issues. Key Tasks and Responsibilities Lead A/V support service delivery
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