Job Description

What we offer:

Work-life balance. Career advancement opportunities. A great manager and/or team. A compelling work culture and company values. A sense of purpose and employee appreciation. Support & Stability & Technology Training

Located in our Buford GA facility she/he will own the scheduling and dispatching of technicians for service, maintenance or emergency repairs and projects outside the place of business and will act as a liaison between the customer and the company, making sure customer needs are met by creating a customer-to-client atmosphere in all interaction with internal and external customers.

Responsibilities:

Serve as the initial point of contact with escalated issues and inform appropriate manager. Generate scheduled service calendar for assigned portfolio of service agreements. Receive customer service calls and schedule or dispatch technicians to appropriate locations. Create and relay work orders, messages, or information to or from technicians or customers. Communicate with customers, coworkers, or supervising personnel to address questions, problems, or requests for service. Communicate with the customer the status of service calls and relay information to technician and service representatives as needed. Communicate with the project team to assist with the monitoring and control of budgets, expenditures, and schedules. Liaising with subcontractors and suppliers and helping with creation of subcontractor work/purchase orders. Build pay application documents for projects that require formal documentation. Generate project financial reports, including tracking the financial performances of projects (CTC). Interface with the accounting team to ensure compliance with the business and client invoicing requirements. Assist with tracking of invoices and project progress payments. Process/format of project deliverables, including reports, memos, technical specifications Prepare and schedule daily work and run schedules. Receive and document customer purchase orders. Track status of any orders and resolve problems. Confirm time, check material, and submit for billing once matched to biller. Monitor technician locations and utilization to coordinate service and schedules. Record and enter records of customer requests, work or services performed. Coordinate and determine tools and inventory needed for technician to complete service order. Identify best technician assignment based on customer and equipment knowledge. Manage the unbilled hours report. Submit tech hours for payroll processing. Assist and train dispatchers. Perform administrative activities, which may include returning parts for credit, assisting with labeling incoming equipment or parts for service and construction departments. Other duties as assigned.

Required Education/Experience:

High School Diploma (or GED or High School Equivalence Certificate) and 3+ years of dispatching experience required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.



This position is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand, as necessary.

Work Environment

This job operates in both an office and a field environment. Must be able to sit and/or stand for extended periods of time.

Reasonable Accommodation

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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