Job Description

Description :

Control-Link Operator

At Musco, the industry-leader in sports lighting, our motto is, \xe2\x80\x9cWe Make It Happen.\xe2\x80\x9d There is a can do, innovative spirit here. We are problem solvers, always up for the next challenge. While our headquarters are in Oskaloosa, Iowa, we are a global company, providing lighting solutions at stadiums, arenas and venues in more than 125 countries.

The Musco Control-Link Team is currently seeking a Control-Link Operator to work from our Oskaloosa office. This position will focus on providing Control-Link customer support through the call center. If you\xe2\x80\x99re solutions-focused, detail-oriented, and a strong communicator, we look forward to hearing from you. More details about the role are below.

Who is Musco?

Musco is the global leader in sports and large area lighting solutions. We believe work should be fun \xe2\x80\x93 at Musco, you are part of world-class projects ranging from to to , to major transportation hubs, to your local Little League stadium. Our Team-first culture enables us to envision, create, refine, and guarantee the best lighting systems. We are forward thinking, always striving to create the next generation of technology. A privately held company since 1976, our supportive and caring culture is based on relationships and creating value. If you\xe2\x80\x99d like to work with a Team that appreciates you, and is invested in your future, Musco may be a great fit for you.

What does Musco offer?

At Musco we offer opportunities for meaningful work at a company you can be proud of. That includes supporting learning through on-the-job experiences and options to develop and grow through different roles within your organization. We value our Team Members and support a work-life balance with flexibility for you to volunteer in your community, attend family activities, or to simply have time to do the things you enjoy.

In addition, we offer:

• Health insurance \xe2\x80\x93 comprehensive plans with low out-of-pocket costs
• Generous paid time off benefits
• Profit sharing \xe2\x80\x93 up to 20% of eligible compensation annually
• 4% 401K match \xe2\x80\x93 immediately vested
• 100% paid Team Member premiums for life insurance and short-term disability insurance

What does Musco do?

We make a difference in your hometown and on the world stage through innovative lighting and field solutions. We do so all while working to reduce glare and protect the night sky. Musco is proud to partner with the International Dark Sky Association in offering efficient lighting solutions that help minimize light pollution. In addition, we believe helping others is a priority. If giving back is important to you, learn more about Musco\xe2\x80\x99s in partnership with the U.S. Soccer Foundation where we\xe2\x80\x99ve helped youth in underserved areas have access to more recreational opportunities.

What you will do as a Control-Link Operator:

• Provide inbound customer support by phone
• Enter new lighting schedules and schedule changes
• Monitor customer lighting schedules
• Troubleshoot basic electrical and computer networking problems.
• Log inbound calls for reporting and billing purposes
• Monitor notification and scheduling folders for website/App errors and concerns.
• Train and educate new customers in the use of Control-Link
• Provide feedback to internal Control-Link team to assist in development of processes and procedures
• Participate in special projects assigned to the department
• Other duties as assigned

What you need to be successful:

• High school diploma or completed GED
• At least one year of previous work experience in customer service is preferred
• Computer skills \xe2\x80\x93 Microsoft Excel, Microsoft Word and email experience required
• Strong technical aptitude
• Strong telephone communication skills
• Ability to work alone, independently with little or no supervision
• Analytical \xe2\x80\x93 proven problem solving skills
• Basic knowledge of Scoreboard and Musco products and services a plus
• Self-motivated, dependable and detail oriented
• Dedicated to providing excellent customer service
• Good team player

Other special requirements:

• Work schedule will vary based on the business needs to provide call center coverage on a 24/7 basis

Schedule: Monday-Wednesday 4:00pm-12:00am and Saturday-Sunday 6:00am-2:00pm

At Musco, we make it happen and want you to be a part of it.

Join Musco where we are Team first, where possibilities come to life, and where we work on local and global solutions that matter. Together \xe2\x80\x9cWe Make It Happen\xe2\x80\x9d \xe2\x80\x93 we invite you to apply at . Stay connected with us on social media to learn more about the Musco Team.

Musco Sports Lighting