Job Description

Overview:

The Control Desk Specialist is responsible for assisting the healthcare team with clerical duties and facilitates communication and contributes to patient care. Technical aspects of patient care are performed under the direct supervision of a Registered Nurse (RN). The Control Desk Specialist participates in scheduling of appointments and assisting with billing/charges for patient accounts. The Patient Care Tech assures that each patient and family he/she comes into contact with receives prompt recognition and assistance and is treated with the utmost courtesy.
Why UnityPoint Health?:

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.


Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:

Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.


And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.


Find a fulfilling career and make a difference with UnityPoint Health.


Responsibilities:
Control Desk Specialist is responsible for clerical duties of the clinic. Complete final step of registration; arrival in EMR Chart preparation Phone management Notification of patient and reminder calls Facilitate communication between team members utilizing Vocera
Control Specialist assists in patient flow when clinic is busy
Rooming patients Cleaning rooms Assisting with patient needs

Qualifications:

Education: High School Graduate
Experience:
Previous clerical experience Experiences with clinic or hospital based EMR preferred. Good understanding or prior use of the following programs or ability to train quickly: Excel, Word Clerical experience Phone management experience * Able to multi-task and attention to detail