Job Description

Overview:

Responsible for creating positive customer relationships. Exhibits service attitude by reading prints, creating material estimates, selling kitchen and bath supplies, scheduling deliveries, sourcing special orders and other activities that enhance the customer's experience. Extensive Local Travel is required. Other duties will be assigned by Store Manager.

Responsibilities:

Builds and maintains a network of sources from which to identify new sales leads.



Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.



Demonstrates the functions and utility of products or services to customers based on their needs.



Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post sale.



Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.



Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.

Qualifications:

Knowledge of kitchen and bath materials, finishes, and detailing



Working knowledge of 20/20 Kitchen Design Software



Ability to read blueprints and create material estimates



Source special order material



Be independent and aggressive in managing accounts in particular sales territory



Achieve predetermined sales goals



Respond to common inquiries or complaints from customers



Create and continually grow book of business and acquire new customers



Create material estimates/read blueprints



Respond to common inquiries or complaints from customers



Excellent interpersonal and customer service skills



Excellent organizational skills and attention to detail



Strong analytical and problem-solving skills



Ability to function in a high-paced and sometimes stressful environment



Reading prints



Creating material estimates