Job Description

Job ID
59876
Location
Professional & Supervisory
Full/Part Time
Full-Time
Regular/Temporary
Regular

ABOUT THIS POSITION

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The Street Transportation Department is seeking a highly motivated, detail-oriented, and professional Administrative Assistant II to support the Continuous Improvement Program. This program plays a critical role in identifying and implementing strategic enhancements and operational efficiencies across various divisions and sections within the department.


The Continuous Innovation Section fosters a culture of sustainable change by embedding continuous improvement methodologies aimed at enhancing customer service, increasing productivity, and reducing costs. This role will contribute to efforts that proactively identify potential challenges, recommend effective solutions, and monitor project risks to ensure long-term, positive outcomes throughout the organization. The Continuous Improvement Administrative Assistant II will engage with stakeholders at all levels, demonstrate initiative in supporting various divisions and sections, collaborate effectively across teams, and consistently exhibit exceptional attention to detail. This position reports to the Special Projects Administrator within the Management Services Division.


Key duties and responsibilities:

Develop, maintain, and update datasets used for tracking key performance metrics. Create and deliver presentations on proposed improvement strategies and continuous improvement efforts. Prepare clear and effective communication materials for both technical and non-technical audiences, highlighting how proposed changes will enhance daily operations. Assist in identifying opportunities for operational improvement and contribute to the design of revised business processes, workflows, roles, and organizational structures. Coordinate and schedule training sessions for stakeholders at all levels to support procedural updates and organizational changes. Provide clear and informed recommendations that are aligned with the scope of work and identify potential improvement opportunities. Maintain up-to-date document libraries at the division level, ensuring accessibility to current and newly developed content. Collaborate with departmental divisions, workgroups, labor representatives, and other city departments to develop training materials, procedure manuals, and related documentation. Provide end-user support by equipping staff with the necessary tools and skills for the successful adoption of new processes.

IDEAL CANDIDATE

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Proficient in Microsoft Office Suite programs. Excellent oral and written communication skills. Highly organized with strong time management skills. Solid understanding of process improvement frameworks and methodologies.

Proven ability to:

Multitask and effectively prioritize competing demands. Work independently and collaboratively within team environments.

Knowledge of:

Lean methodology. Power BI and basic data analysis. Process improvement, training development, and instructional content creation.

SALARY

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Pay Range: $63,044.80 to $107,806.40 annually.


Hiring Range:$63,044.80 to $97,780.80 annually.

Pay Range Explanation:

Pay range is the entire compensation range for the position classification. Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only:

Please understand that this is pay grade 059. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

Promotions occur when the last two digits of the pay grade increase. Demotions occur when the last two digits of the pay grade decrease. Lateral transfers occur when there is no change to the last two digits of the pay grade. When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.


The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

BENEFITS

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A comprehensive benefits package is offered which includes:


Traditional pension with employer and employee contributions,for more details: Pension Information 401(a) and 457 plans with employer contributions Choice of generous medical HMO, PPO, or HSA/HDHP plans Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan Wellness incentive of up to $720 annually Dental, vision, and life insurance options Employer paid long-term disability Free Bus/light rail pass Tuition reimbursement program up to $6,500 per year Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 007 Benefits

MINIMUM QUALIFICATIONS

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Bachelor's degree in public or business administration or a related field. Three years of professional experience in public administration or governmental research or finance. Other combinations of education and experience that meet the minimum requirements may be substituted. All finalists for positions are subject to a criminal background check applicable to the department or position. Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
For information regarding pre-screening and driving positions, . The City job description can be found here.

PREFERRED QUALIFICATIONS

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The minimum qualifications listed above, plus:

Possession of a Lean Six Sigma Green Belt is preferred. Minimum of three years of professional experience in process improvement, including content development and creation.

Experience in/with:

Hosting virtual meetings. Power BI and basic data analysis. Preparing clear and accurate documentation. Continuous Improvement/LEAN methodology. Scheduling and facilitating large meetings or focus groups. Cross-departmental collaboration, particularly with municipal agencies. Conducting research and presenting well-developed recommendations. Creating presentations tailored to both technical and non-technical audiences.

RECRUITMENT DATES

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Recruitment closes November 10, 2025. All materials must be received by 11:59 p.m. on this date.


This is a position-based recruitment and will not result in any ongoing eligibility list.This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

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Apply online by completing the required information and attaching,

as one document

, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.


During the online application process, you will provide responses to questions regarding your experience and qualifications (the system allows copying/pasting into the answer fields). Information you provide in these questions should align with the information in your resume. Information not consistent with your resume may not be considered when determining your education and/or experience level.

Question #1:

Describe how you ensure accuracy and attention to detail when creating documents or completing tasks. What strategies or tools do you use to catch and correct errors?

Question #2:

Provide an example of a project or task where your proficiency with Microsoft Office tools, such as Excel and Word, helped you complete your work more efficiently or improve the outcome.

WE ARE HERE TO HELP

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Job interviews may be held by video or audio conference.
If you are in need of computer resources,for free options.
Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance.for more information. Explore other Employment Opportunities with the City of Phoenix. Subscribe to receive e-mail notifications about new employment opportunities. If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.

REFERENCE

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Admin Asst II, JC:06040, ID# 59876, 10/30/25, USM, VM, Benefits:007


Building the Phoenix of tomorrow.


#DoWorkThatMakesPhoenixWork


City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.