Job Description

Job Title: Content Writer Department: WS
Expected Weekly Hours: 40 Reports to: Operations Manager
Location: Remote
Pat Range: $68.10 - $70.50/hour

Position Summary
This position is responsible for drafting various technical materials and providing revision control of those materials supporting the client\xe2\x80\x99s product/service portfolio. If you are a writer who enjoys elegantly organizing complex information and transferring it into human friendly documentation, this position is for you!

Duties and Responsibilities:

• Write technical materials, such as equipment materials, appendices or operating and maintenance instructions for a technical audience
• Organize material and complete writing assignments according to the client\xe2\x80\x99s set standards regarding order, clarity, conciseness, style and terminology
• Maintain records, files of work and revisions
• Confer with end user to establish technical specifications and to determine subject material to be developed for publication
• May assist with the development and/or improvement of documentation organization plan(s)
• Perform other duties as needed

• Bachelor\xe2\x80\x99s degree in Computer Science, English, Technical Communications, Journalism or related field
• 10+ years of professional writing experience in tech or tech-adjacent field, experience to include
  • Writing technical content e.g., datasheets, operating and maintenance manuals/tutorials, etc.
  • Direct correspondence with end users gathering research on documentation needs
  • 3+ years using business (enterprise) applications e.g., SAP, SQL, Salesforce, Microsoft Dynamics 365, etc.
  • 3+ years defining, developing, implementing and/or following content creation and document control processes
• Experience integrating code (e.g., C, C++, Python, etc.) into technical content

• Must be able to accomplish objectives that span multiple product or subject areas, and possess proactive and strategic problem-solving skills
• Must be able to participate in planning and design, and contribute to a project from end to end with minimal supervision
• Demonstrated ability to combine technical expertise with technical communication skills
• Must have demonstrated interest in, and knowledge of, broad but related areas of technology
• Demonstrated ability to oversee a complex documentation set
• Highly detailed and organized approach to project and process management, with proven experience in establishing and maintaining strong collaborative relationships across a varied set of stakeholders and organizations
• Excellent communicator with expertise in written, visual and presentation formats and running effective stakeholder connection rhythms.
• Self-starter, with shared ownership mindset and excellent attention to detail
• Self-awareness, the ability to be self-critical, and a strong desire to learn and grow
• Excellent email, telephone and virtual meeting etiquette
• Customer service orientated, ensuring needs are met in a timely fashion
• Ability to take opportunities for continuous improvement and implement documented process improvements
• Ability to work on multiple projects concurrently; demonstrated organization, problem-solving, project management, and time management skills
• Demonstrated strong ability to remotely work well within a team environment, or independently; strong interpersonal and teamwork skills; ability to work and interact effectively with team members from other disciplines, cultures, and organizations
• Excellent verbal and written communication skills; ability to effectively inform and present ideas confidently and persuasively to peers and managers
• Ability to take initiative to ask questions, ask for help, or provide updates, without reluctance
• Ability to meet the eligibility requirements for working in the US without RLA sponsorship for employment visa status
• Strong computer skills that include proficiency with MS Office (Word, Outlook, Excel, PowerPoint, and Visio), Teams and SharePoint

• Ability to read, write, and speak English proficiently

• While performing the duties of this job, the employee is regularly required to talk or hear.
• Frequently required to stand, walk, sit, use hands to feel; reach with hand and arms, and stoop, kneel, or crouch.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• At times, may require more than 40 hours per week to perform the duties of the position.

• The position typically operates in a standard office environment.
• This role may use standard office equipment such as computer, phones, photocopiers, filing cabinets, and fax machines.