Job Description

DESCRIPTION

• The Knowledge Management Solutions (KMS) team is responsible for creating, organizing, and publishing our Help Center content. As a Content Strategist, you will be responsible for creating content for a set of products that align to the needs of a line of business. You\'ll be working with a Senior Content Strategist to create a data-driven content strategy, provide timely content for feature releases, and interact with product leadership and partners to understand the evolution of the products.
• Empowering our internal and external customers with the right content at the right time is our number one priority. The role is dependent on your ability to collaborate with partners and team members across locations to gather the information required to develop relevant and complete content for our help center audiences.\xc3\xa2\xc2\x80\xc2\xafYou will be working closely with Product Operations, Product Education, and Project Management teams to create and define a great content experience for members and customers.

• Develop and deliver accurate and timely content for a line of business with guidance from the senior manager.\xc3\xa2\xc2\x80\xc2\xaf
• Develop high-quality content as per KMS quality program and based on inputs from stakeholders.
• Build subject matter expertise for a designated area of work.
• Monitor and leverage content data to determine the health of content and share insights with partners and writers.
• Create and present project plans to business partners that are clear, and concise, and establish agreement among business partners to see through the plan.
• Collaborate, build relationships, and share knowledge with global team members and partners as needed.
• Participate in the peer-to-peer review process to improve the quality of content and provide open, honest, and constructive feedback.
• Prioritize, resolve, and respond to internal inquiries/cases in a timely fashion.\xc3\xa2\xc2\x80\xc2\xaf
• Master Voice and Tone and contribute to the development of the Help Style Guide.
• Model our culture and values and actively participate in developing a healthy team culture.

• 3+\xc3\xa2\xc2\x80\xc2\xafyears of industry and technical writing experience.\xc3\xa2\xc2\x80\xc2\xaf
• 3+\xc3\xa2\xc2\x80\xc2\xafyears experience\xc3\xa2\xc2\x80\xc2\xafin\xc3\xa2\xc2\x80\xc2\xafTechnical Writing\xc3\xa2\xc2\x80\xc2\xafor Knowledge Management practices.\xc3\xa2\xc2\x80\xc2\xaf
• 3+\xc3\xa2\xc2\x80\xc2\xafyears experience in working with content management systems (any)\xc3\xa2\xc2\x80\xc2\xafand authoring tools (any).\xc3\xa2\xc2\x80\xc2\xaf

• Bachelor\xe2\x80\x99s Degree in English, Journalism, or related\xc3\xa2\xc2\x80\xc2\xaf.
• Sound\xc3\xa2\xc2\x80\xc2\xafanalytical, organizational, and project management skills.\xc3\xa2\xc2\x80\xc2\xaf
• Experience in designing, developing, and delivering e-learning solutions using tools like WalkMe.
• Experience in DITA or other topic-based authoring methodology.\xc3\xa2\xc2\x80\xc2\xaf
• Knowledge of Information Mapping, Topic based writing\xc3\xa2\xc2\x80\xc2\xafor\xc3\xa2\xc2\x80\xc2\xafsimilar methodologies.\xc3\xa2\xc2\x80\xc2\xaf
• Proficiency in using authoring tools such as\xc3\xa2\xc2\x80\xc2\xafXMetal, Oxygen,\xc3\xa2\xc2\x80\xc2\xafwill be an advantage.\xc3\xa2\xc2\x80\xc2\xaf
• Proficiency in SharePoint,\xc3\xa2\xc2\x80\xc2\xafWiki, CRM (any).\xc3\xa2\xc2\x80\xc2\xaf
• A team player who can develop strong relationships with partners and the writing team.\xc3\xa2\xc2\x80\xc2\xaf
• Enjoys working within teams (both local and global) but can also work independently.\xc3\xa2\xc2\x80\xc2\xaf
• Curious,\xc3\xa2\xc2\x80\xc2\xafinnovative, and passionate about learning.\xc3\xa2\xc2\x80\xc2\xaf
• Positive attitude and growth mindset.\xc3\xa2\xc2\x80\xc2\xaf
• Flexible and willing to help with other projects,\xc3\xa2\xc2\x80\xc2\xafas needed.

• $46.04/hr - $61.38/hr SF Bay Area and NY Metro
• $43.27/hr - $57.70/hr Washington DC, California (except Bay Area), CT, MA, NH, NJ, NY (except metro), OR, RI, VT, WA
• $40.51/hr - $54.01/hr AK, AZ, KE, HI, MD, ME, PA, TX, VA, WV
• $37.75/hr - $50.33/hr AL, AR, CO, FL, GA, IA, ID, IL, IN, KS, KY, LA, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, SC, SD, TN, UT, WI, WY

Cypress HCM