Job Description

Overview:

The Contact Center Specialist is a dynamic, detail-oriented professional who will quickly become a key resource for both guests and staff. As the first point of contact, this role provides support by phone, email, and live chat using Salesforce. Success in this position requires a quick learner who can gain extensive knowledge of Summit operations to guide guests throughout their arrival process.

Come work and play at Seattle's home mountain, The Summit at Snoqualmie. Located an hour from Seattle, at the junction where the Pacific Crest Trail crosses Interstate 90. With summer activities ramping up with spectacular Mountain Biking trails and Scenic Lift Rides, there is lots to do all year long.
Responsibilities:

Job duties may include, but are not limited to:Answer phones, emails, voicemails, and live chat using Salesforce CRM and Five9 contact center software. Respond to a high volume of guest inquiries across multiple channels, providing professional, caring, and effective solutions. Support guests throughout the arrival process by answering questions, troubleshooting issues, and guiding them to the correct resources. Conduct sales using the RTP Point of Sale System (training provided). Enter data in spreadsheets and reports; proficiency with MS Excel required. Monitor and update the performance of the guest-facing chatbot to ensure accuracy and relevance. Demonstrate strong knowledge of Summit operations and escalate complex issues to appropriate supervisors/managers when necessary.

Qualifications:

What we are looking for:Must be available to work full-time, including weekends, evenings, and holidays. The ability to efficiently handle a high influx of guest inquiries during peak times (holidays, weekends) with a positive attitude. Familiarity with Ecommerce platforms such as RTP and Aspenware (preferred; training provided). Familiarity with Salesforce CRM (preferred; training provided). Proficiency in Microsoft Office applications, especially Excel (required). Strong phone etiquette and excellent verbal communication skills.

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Limited employee housing for full-time seasonal positions -

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Join our team and enjoy The Summit Experience!

Wage and Benefit Info:
The wage range for this positions is: from $21.50 to $23.00
This is a non-benefited role.
All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2 year vesting cliff).
All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year.

It is the policy of Boyne Resorts to recruit, hire and promote in all job classifications and shall not discriminate with regard to race, color, national origin, religion, ancestry, sex, age, sexual orientation, gender identity, disability, veteran status, or any other non-merit factor. Boyne Resorts is committed to valuing individual diversity in the workplace by reaching beyond stereotypical views and using the strengths and different perspectives and unique backgrounds that each person offers. Even more importantly, Boyne Resorts embraces and derives value from the diverse views that each individual brings.