Job Description

Job Title: Contact Center Representative - Patient Concierge Liaison

Location:

Las Vegas, NV (On-site)

Employment Type:

Full-time

Hourly Pay:

$17.00 - $20.00 per hour (based on experience)

About VidaVital Medical

At VidaVital Medical, we are committed to delivering high-quality, patient-centered care with a focus on compassion, innovation, and excellence. Our dedicated team is expanding, and we are seeking a professional Contact Center Representative who will be a key liaison between our patients and clinical staff. This role plays a crucial part in ensuring a seamless and supportive experience for both new and returning patients.

Position Summary

As a Contact Center Representative, you will be the first point of contact for patients calling our practice. Your role will include scheduling appointments, assisting with patient inquiries, verifying insurance, and coordinating concierge-level support. This is a critical role that supports the clinical and administrative teams in delivering exceptional care.

Key Responsibilities

Answer incoming calls and respond to patient inquiries in a professional, compassionate manner Schedule and confirm appointments using electronic medical records (EMR) systems Provide information about medical services, policies, and procedures Coordinate concierge services to support patient needs and satisfaction Verify patient insurance and assist with pre-authorization processes Collaborate closely with clinical and front-office staff to ensure efficient workflows Document all patient interactions accurately and in compliance with HIPAA Follow up on missed appointments and rescheduling requests

Qualifications

High school diploma or equivalent required; Associate's degree preferred 1+ years of customer service or call center experience, preferably in a healthcare setting Strong verbal and written communication skills Excellent organizational and multitasking abilities Familiarity with EMR systems (e.g., Athenahealth, Epic, or similar) is a plus Bilingual (English/Spanish) preferred but not required Must be able to work in a fast-paced, patient-centered environment

What We Offer

Competitive hourly pay ($17-$20/hour based on experience) Health, dental, and vision insurance Paid time off and holiday pay Ongoing training and development opportunities Supportive, mission-driven work environment

How to Apply

Interested candidates should submit a resume and brief cover letter outlining their experience and interest in the position.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance
Work Location: In person