Job Description

Seasonal (Seasonal)
Classic, consistent quality from a winning team!
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match

PURPOSE OF POSITION: The Contact Center Administrative Associate serves as the first point of contact for guests, clients, and internal staff, ensuring prompt, courteous, and professional communication. This role is responsible for efficiently managing incoming calls, directing inquiries to the appropriate departments, and providing accurate information to callers.
RESPONSIBILITIES:
Answer and direct all incoming phone calls promptly and professionally
Provide accurate information regarding resort services, amenities, and local attractions
Relay messages to guests and staff efficiently and confidently
Coordinate with other departments to fulfill guest requests
Log and report any technical issues with phone systems or guest concerns to the appropriate personnel
Maintain a courteous and helpful attitude at all times, ensuring a positive guest experience
Assist the administration team with daily tasks as needed
Assist the supervisory team with special projects as needed
Complete projects accurately and efficiently
Become familiar with all the Deer Valley managed properties, rates, packages, and policies
Other duties as assigned
QUALIFICATIONS:
Excellent verbal communication and listening skills
Strong customer service orientation with a friendly and professional demeanor
Ability to multitask and manage time effectively in a fast-paced environment
Ability to remain calm and courteous under pressure or during high call volumes
MS Office proficiency preferred
DATES OF EMPLOYMENT:
11/15/2025 - 4/1/2026
PAY RATE:
$21.00 per hour
Deer Valley Resort is an Equal Opportunity Employer.

Skills Required