Job Description

About Le Creuset

At Le Creuset, every dish begins with the story - and every story begins with people. Since 1925, we've brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on color, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We're not just creating cookware; we're creating moments that last a lifetime. If you're inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we'd love to welcome you into our story.

The Recipe for Success:

Consumer Service Representatives work in a fast-paced environment in our Early Branch, SC, office. In this important role, you will primarily focus on answering and responding to inbound phone calls, with the potential to handle some outbound calls related to Backorders, estimated times of arrival, and sales order fulfillment. If you enjoy multitasking, this position is for you! You will help to serve as part of our front line of communication, navigating resources and solving inquiries relating to consumer needs. Your cultivated knowledge will make you an informational support specialist. From handling consumer calls about our services to researching solutions to consumer needs, you will be a key part of the team in everything you do.

What's on your daily menu?

Manage consumer and company personnel inquiries both telephonically and through other forms of communication.

Research required information using available resources while adhering to the written procedure, guidelines, and resource tools

Provide consumers with product and service information relating to sales order/warranty replacement fulfillment, and on-time sales order /warranty replacement fulfillment processing

Identify and escalate priority issues.

Generate open order line reports and monitor reports daily to ensure 100%, on-time fulfillment, and manage CEM cases

Research estimated times of arrival for stock not reserved and obtain up-to-date delivery dates from Planning & Procurement

Operate multiple computer software applications to search for resources tailored to meet customers' needs

The Perfect Blend: Your Ingredients for Success:

3-5 years direct consumer service experience in a Wholesale/Retail environment

Must have a High School Diploma

Must be proficient in using Microsoft applications, including operating multiple applications simultaneously

Employ strong active listening skills while typing and conversing with customers and company personnel

Communicate with a positive, professional, empathetic, and customer-focused demeanor

Approach tasks with a results-oriented mindset to meet performance standards and achieve goals set by the Manager

Work as a team player, interacting with personnel in all departments

Why Join Our Table?

At Le Creuset, you will find a seat at our table, which is as colorful as our cookware and rich in history. Our table is grounded in our values:

Passion, Integrity, Excellence, Innovation,

and

Teamwork.

Every talent will add flavor. Every idea brings color. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.



At our table, you will find:


Incredible benefits package

Tremendous growth opportunities: Growth = Joy, and we are all about encouraging both.

Work/life balance: No need to show off your juggling skills, we offer the flexibility and the resources to balance both

Generous employee discount: How much space do you have in your kitchen? Seriously.

FSLA Status

Non-exempt

Diversity & Inclusion Statement

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.

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Experience

RequiredMust be proficient in using Microsoft applications, including operating multiple applications simultaneously

Preferred3-5 years direct consumer service experience in a Wholesale/Retail environment
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Education

RequiredHigh School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.