Job Description

Consumer Lending Assistant Manager

If you are looking for a rewarding career where you get to make a difference in your community by helping people financially, look no further! Consolidated Community Credit Union is looking for driven Consumer Lending Assistant Managerto join our growing Consumer Loan department

. Partnering with some of Oregon's most influential companies along with the communities we are proud to be a part of, we are on a mission to improve people's financial futures the way only a community credit union can - by building enduring, long-lasting relationships with our members. We take pride in the outstanding service we offer, helping members save money since 1954.


If you excel at customer service, have a passion for helping people, a knack for problem-solving, a strong eye for detail, the ability to make sound decisions, we would love to hear from you!


Not only could you be a part of an energetic and collaborative team, you'll also receive an excellent, competitive compensation package including:

Paid holidays, Paid Time Off - to promote a healthy work/life balance*.
Medical, dental, vision, and Rx coverage - so you have access to the healthcare you need*.
Disability, Life, AD&D, and other coverage - so you have peace of mind from the unexpected.*
HSA plan - to help offset many healthcare costs.*
FSA plans - to help offset a variety of health and/or dependent care expenses.*
401k program - with 8% employer contribution, no match required!*
Employee Assistance Program - to support a full range of personal, financial and legal issues, for you and anyone in your household.*
Service Awards, Year-end Bonuses - and other employee appreciation perks!*

Job Summary

The Consumer Lending Assistant Manager reports to the Consumer Loan Manager and will assist in the management and development of employees for our lending department, and each year to progressively increase the number of loans we fund, while maintaining a high-level of credit quality. This role will ensure that systems and procedures are in place to provide superior member services. Participates in the development and implementation of a strategic lending plan and the corresponding goals. To be an advocate for the Credit Union's brand.

Essential Job Function

Serve as the first point of contact for employee questions regarding loan policies, procedures, and member interactions. Mentor and coach employees to build lending knowledge, decision-making skills, and member service excellence. Assist with employee performance reviews, goal setting, and training plans. Help coordinate team schedules, including remote work assignments and time-off approvals when delegated. Oversee the flow of loan applications, ensuring equitable distribution and timely completion. Review and approve consumer loan applications within assigned authority limits; escalate complex loans to the Consumer Loan Manager. Recommend updates to procedures to enhance accuracy, efficiency, and compliance Serve as an escalation point for member complaints or complex situations, providing resolution with professionalism and care. Assist with the rollout of new loan products, programs, or technologies (including underwriting systems or automation tools). Train new and existing employees on the consumer loan process including taking applications, submitting for underwriting, preparing documents, funding loans and packaging for post close audits. Make recommendations to the Consumer Lending Manager when lending processes need to be updated/changed and when Senior Member Advisors need additional training and coaching. Other duties as assigned.

Knowledge and Abilities

High sales aptitude. Knowledge of and ability to communicate lending products. The ability to maintain and foster positive relationships with our members, sponsoring companies, and other employees and departments at the credit union. Ability to conduct needs assessments, identify problems, develop solutions and take appropriate course of action. PC skills (Microsoft Office Products) and Symitar core processing systems. Ability to manage a wide range of tasks in a fast-paced environment. Ability to work independently with minimal supervision and exercise good judgment.

Abilities for All Employees

Demonstrated excellence in providing customer service to members and/or internal customers, sponsoring companies, and fostering a positive working environment. Comfortable working in a fast-paced environment. Excellent email, phone, and PC skills (Microsoft Office Suite), with the ability to learn new software. Strong ability to multi-task while maintaining attention to detail and performing follow-through on problems through resolution. Excellent communication skills including effective listening, speaking, problem-solving, and tact in dealing with internal and external members and colleagues. Ability to maintain privacy and confidentiality. Must be dependable in being at work, on time, and meeting deadlines. Must have the ability to work independently, and exercise good judgment, initiative, and tact in dealing with internal and external customers. Must have the ability to work as a team player while using discretion in decision-making and sound judgment in problem-solving.

Education and Experience and Certifications

6+ year of experience with all aspects of consumer lending.

Physical Requirements

Repeated motions may include the wrists, hands, and/or fingers. Ability to use a keypad and keyboard and mouse for extended periods of time. Vision and hearing to normal range (or corrected). Adjusting, lifting, carrying, or pushing/pulling objects up to

25 poundsin all directions. Remaining in a stationary position, often standing or sitting for prolonged periods. Moving about to accomplish tasks or moving from one work site to another.

Other Requirements

May occasionally work additional hours, and in other departments as necessary to accomplish organization objectives, goals, and projects. May be required to travel within Portland Metro.

Requirements for All Employees

Must be bondable - credit and background check required. Must have reliable transportation Ability to follow all Credit Union policies and procedures as well as all banking regulations and federal, state, and local laws.

NOTICE

This job description in no way states or implies that these are the only tasks to be performed by the person occupying this position. You are required to follow any other instructions and to perform any other job-related duties. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform in this position successfully, you will possess the abilities and aptitudes to perform each task proficiently.


Ability means to possess and apply both knowledge and skill. This position description has excluded the marginal or peripheral functions that are incidental to the performance of primary functions. All requirements are essential to the function of the position.


This job description describes the minimum selection requirements to qualify for the position. However, promotion and other employment decisions are also based on the Credit Union's needs, being in good standing, fully competent performance, and other non-discriminatory issues. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees