Job Description

Job Posting Title
Consumer Complaint Investigator III
Agency
185 CORPORATION COMMISSION
Supervisory Organization
Corporation Commission
Job Posting End Date
Refer to the date listed at the top of this posting, if available. Continuous if date is blank.
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time
Job Type
Regular
Compensation
Annual Salary: $55,000 - $75,000, commensurate with experience and qualifications.

Basic Purpose
Positions in this job family are involved in receiving, investigating, and researching consumer complaints and inquiries regarding public utilities, oil and gas mineral owners; and directing calls to subject matter experts in other Oklahoma Corporation Commission divisions. This will include recommending satisfactory solutions that are compliant with Oklahoma Corporation Commission administrative rules and state statutes regarding consumer complaints and possible enforcement actions.
Typical Functions
Phone Based Consumer Complaint Investigator:Receives complaints and inquiries from consumers or the public regarding regulated entities. Conducts investigations and routes findings to proper authorities. Serves as a liaison between the public and regulated entities in resolving complaints. Attends informal hearings and may be called as a witness.

Education and Experience
Requirements consist of a bachelor's degree; or an equivalent combination of education and experience, substituting one year of experience receiving, analyzing, and resolving public and/or customer complaints or applicable experience for each year of the required education.
Knowledge, Skills, and Abilities
Knowledge of business communications; of basic mathematics; of consumer affairs; of modern office practices and procedures; proficient in basic typing and data entry; and of methods of conducting investigations. Ability is required to establish and maintain effective working relationships with others; to analyze problems and recommend effective solutions; to conduct several projects simultaneously; and to communicate effectively, both orally and in writing. Previous call center experience is appreciated.
Special Requirements
Must be able to deal with consumers and utilities in a highly confrontational setting, while maintaining a professional decorum.
Additional
Core work hours for the Oklahoma Corporation Commission are Monday through Friday, 8am-4:30pm. This schedule may require flexibility based on the needs of the agency.
Remote work maybe required based on the needs of the agency, division, and program. Applicant must be willing and able to work BOTH on-site and remotely, generally in the applicant's home. Applicant must have a secure internet connection and Teams phone capabilities during scheduled working hours.
Benefits
As an employee with the Oklahoma Corporation Commission, you will enjoy excellent state benefits including:15 days per year of annual leave 15 days per year of sick leave 11 paid holidays annually Longevity bonus A comprehensive health insurance package - medical, dental, vision, life insurance, dependent life insurance, and flexible medical spending account A generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents. Retirement plans: Defined Contribution Plan or Deferred Compensation Plan

Conditions of EmploymentContingent on a favorable background check FLSA Exempt status

Disclaimer
This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.
All employees appointed to state service, whether initial hiring, transferring from one state agency to another state agency, or returning to state service following a break in service will be required to complete a twelve-month trial period in accordance with Civil Service and Human Capital Modernization Rule 260:130-19-30.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
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