Job Description

Culture of Inclusion and Community Standards

As a university founded to be a place where \xe2\x80\x9c\xe2\x80\xa6any person can find instruction in any study,\xe2\x80\x9d diversity and inclusion are at the core of our values and mission. We strive to be a welcoming, caring, healthy, and equitable community where students, faculty, and staff with different backgrounds, perspectives, abilities, and experiences can learn, innovate, and work in an environment of respect, and feel empowered to engage in any community conversation. As a member of the Cornell University community, it is important to recognize our shared responsibility to each other to cultivate a culture of inclusion for all.

As an individual contributor you will model and support a culture of diversity, equity, inclusion, and wellbeing and continually seek to understand how your role, behaviors, and actions impact the success of this culture.

[While position responsibilities vary greatly, the Skills for Success and Leadership Skills for Success are foundational to what is expected of every employee and leader working at Cornell. These skills are essential for individual and organizational success. ;

Department Background

The College of Agriculture and Life Sciences at Cornell embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented identities to apply.

The College of Agriculture and Life Sciences (CALS) is a pioneer of purpose-driven science and home to Cornell University\xe2\x80\x99s second largest population of students, faculty and staff. We work across disciplines to tackle the challenges of our time through world-renowned research, education and outreach. The questions we probe and the answers we seek focus on three overlapping concerns: natural and human systems; food, energy and environmental resources; and social, physical and economic well-being. CALS is fundamentally invested in improving the lives of people, their environments and their communities both in New York state (NYS) and around the world.

In accordance with the CALS-OIT Service Level Commitment, under the supervision of the CALS Assistant Director of IT/Support and Operations, the State Extension Technology Specialist will provide information technology support to further Cornell Cooperative Extension\xe2\x80\x99s (CCE) mission and administration. CCE is a dynamic education system connecting Cornell\xe2\x80\x99s world-class research with regional and county-based educators and partners across the state. With a presence in every county, CCE is uniquely positioned to tailor opportunities and resources to match the diverse and ever-evolving needs of individual communities across the state.

Rewards And Benefits

Competitive compensation, generous time-off, and great benefits \xe2\x80\xa6

Position Summary

Responsibilities of this position include:

• Liaise with and be an advocate for CCE regional IT support providers across the state.
• Establish, document, and promote best practices for CCE regional IT support providers.
• Advise and consult with CCE regional IT support providers on, and help with the implementation of, best practices and tools.
• Participate in the planning of state-wide technology initiatives, and lead the implementation efforts in collaboration with CCE regional IT support providers.
• Administer and provide support for CALS/CCE IT technology solutions.
• Act as a liaison between Cornell IT and CCE regional IT staff for Cornell provided/supported technologies

Required Qualifications

• Bachelor\xe2\x80\x99s degree or equivalent.
• Demonstrated leadership skills and experience with proven ability to build trust.
• Three years or more of technical support experience in a technically diverse environment.
• Demonstrated proficiency in: Windows, MacOS support, SCCM (System Center Configuration Manager), JAMF, or equivalent tools.
• Support of enterprise computing environments.
• Able to handle multiple and changing priorities.
• Customer service skills, positive responsiveness and interactions with others and the ability to be a "team-player" are vital.
• Ability to help establish realistic goals, promote cooperation and collaboration among team members, follow procedures, evaluate progress, and deliver work on schedule.
• Able to communicate technical language in layman\'s terms.
• Demonstrable skills in problem solving, strategic thinking, and written and oral communication.
• Ability to work well with a diverse group in a professional and respectful work environment.
• Must be trusted to work in a somewhat independent environment while carrying out the goals of the larger group.
• Must demonstrate strong relationship building, time management, problem-solving, analytical, reasoning and judgment skills.
• Ability to work with a team to resolve complex technical issues across a broad range of technologies and applications.
• A demonstrated ability to acquire and maintain a working knowledge of a wide range of applications/systems, in a highly dynamic environment is essential.
• Must have and maintain a valid driver\xe2\x80\x99s license; may be required to operate a motor vehicle (your own vehicle or Cornell-owned) to travel to/from job sites.
• Ability to work both remotely and at Ithaca campus location. Position requires flexible work arrangements and will require travel to various CCE offices across the state.

Preferred Qualifications

• Familiarity with Cornell Cooperative Extension (CCE) system.
• Master\xe2\x80\x99s degree in Computer Science, Engineering, or related field. Minimum 5 years of experience.
• Two years of IT team leadership experience.
• Two years of IT project management experience.
• Five years or more of technical support experience in a technically diverse environment.
• Experience administering computer security software and hardware requirements.
• Experience with system/network administration in Unix, Mac, and Windows environments.
• General experience with ITIL or ITSM.
• Knowledge of security standards and implementation of security procedures to maintain compliance with security requirements.

Application Procedure:

Interested parties should submit a resume and cover letter describing qualifications online at . When applying through our system, please remember to attach your resume and cover letter in either Microsoft Word or PDF format. In the experience section of your application, use the "Drop Files Here" box to manually drag document(s) into your application. For a more detailed description and instructions on how to apply online, please click here.

Relocation assistance is not available for this position.

Visa sponsorship is not available for this position.

Familiarize yourself with Cornell\'s as well as the university\'s .

University Job Title: Consultant/Advisor III

Job Family: Information Technology

Level: F

Pay Rate Type: Salary

Pay Range: $76,344.00 - $88,724.00

Remote Option Availability: Hybrid Remote

Company: Contract College

Contact Name: Bert Whalen

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

Prior relevant work or industry experience

Education level to the extent education is relevant to the position

Unique applicable skills

Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell\xe2\x80\x99s non-union staff job titles and pay ranges, see .

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell\xe2\x80\x99s union wages, see .

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Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by \xe2\x80\x9cdragging and dropping\xe2\x80\x9d them into the dropbox or by using the \xe2\x80\x9cupload\xe2\x80\x9d icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit on the HR website.

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Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing .

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EEO Statement:

Diversity and Inclusion are a part of Cornell University\xe2\x80\x99s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual\xe2\x80\x99s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply. 2024-02-08

Cornell University