Job Description

Core Responsibilities:

Project Kickoff & Planning

Conduct project kickoffs after sale to ensure scope, schedule, materials, and expectations are clearly defined Review estimates, drawings, measurements, and job notes before work begins Coordinate with the shop to confirm material availability, fabrication timelines, and readiness
Client Communication & Liaison Role

Act as the primary liaison between the client, Re-Stair, the shop, subcontractors, and general contractors Maintain proactive communication with customers throughout the project lifecycle Address customer questions, concerns, and change requests promptly and professionally Ensure customer expectations are met or exceeded at every stage of the project
Jobsite Management & Quality Control

Visit jobsites regularly to check progress and workmanship Ensure jobs are installed according to Re-Stair standards, drawings, and specifications Maintain a clean, organized, and professional jobsite Enforce safety standards for Re-Stair crews and subcontractors Identify issues early and resolve them before they impact schedule or customer satisfaction
Scheduling & Coordination

Coordinate schedules with subcontractors, installers, general contractors, and homeowners Confirm access, readiness, and sequencing with other trades when applicable Adjust schedules as needed due to site conditions, material delays, or scope changes
CRM & Administrative Management

Manage all projects within Re-Stair's CRM system Keep job statuses, notes, photos, schedules, and communications up to date Track project milestones and follow up on outstanding items Assist with documentation related to change orders, punch lists, and closeout
Sales & Estimating Support

Assist with in-home consultations as needed Support estimating by gathering accurate field measurements, photos, and job details Help communicate scope, options, and expectations clearly to customers during consultations Reinforce Re-Stair's value, professionalism, and craftsmanship during sales interactions
Qualifications

Experience in construction project management, remodeling, or specialty trades (stairs, railings, flooring, millwork preferred) Strong communication and organizational skills Ability to manage multiple projects simultaneously Comfortable working directly with homeowners, subcontractors, and general contractors Familiarity with CRM systems and basic estimating concepts Problem-solver with attention to detail and quality
Key Traits for Success at Re-Stair

Takes ownership and follows through Detail-oriented with high quality standards Calm, professional communicator Organized and proactive rather than reactive Respects the customer's home and experience Comfortable being the "hub" between office, shop, field, and client
Performance Metrics

On-time project completion Customer satisfaction and feedback Jobsite cleanliness and safety Accuracy of project documentation in CRM Reduction of rework, callbacks, and miscommunication
Job Type: Full-time

Pay: $64,495.28 - $77,671.73 per year

Benefits:

Flexible schedule Fuel card Paid time off Relocation assistance
Work Location: On the road