Job Description

The School of Art and Design in the College of Creative Arts and Media at West Virginia University is seeking an organized, motivated, fashion-savvy individual to join our team as a Part-Time Consignment Store/Gallery Manager at the student-run retail store and gallery called The Retail Lab on High Street in Morgantown, WV.
About the Opportunity
This role is perfect for someone who's passionate about second-hand fashion, art, and design, with a keen eye for trends and a flair for social media. The ideal candidate will be responsible for overseeing daily store operations, managing consignment inventory, and driving our store's online presence. A successful applicant will submit a resume, a cover letter explaining why they are a great fit for this role, and examples of their social media work.
What You'll Do
Store Management:

• Oversee daily operations of the store/gallery, ensuring a welcoming and organized shopping environment.
• Manage the intake, pricing, and display of consignment items, maintaining high standards of quality and presentation.
• Provide excellent customer service, assisting shoppers with their purchases and consignors with their inquiries.
• Handle point of sale operations, including sales transactions, returns, and end-of-day reconciliation.
• Train and supervise part-time staff, ensuring that all student workers understand store policies and procedures.

Inventory Management:

• Maintain accurate records of consigned items, including tracking inventory levels and coordinating with consignors regarding the status of their items.
• Organize and manage inventory turnover, rotating stock to ensure a fresh selection of merchandise.

Social Media Management:

• Develop and execute a content calendar for social media platforms, including Instagram, Facebook, and others as appropriate.
• Create engaging, fashion-forward content showcasing new arrivals, store promotions, and behind-the-scenes glimpses of the store.
• Monitor social media engagement, responding to customer inquiries and comments in a timely and professional manner.

Collaborate with local influencers and fashion/art bloggers to promote the store and increase its online presence.

• Analyze social media metrics to measure the effectiveness of campaigns and adjust strategies as needed.

Marketing & Community Engagement:

• Plan and execute in-store events, pop-ups, and promotions to drive foot traffic and build community relationships.
• Network with local businesses and organizations to create partnerships that enhance the store's visibility and appeal.

Pay Grade: 16
Length of Assignment: 10 Months
Work Hours: 25 hours per week
Qualifications
Bachelor's degree in a related field; OR any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
A minimum of two to three (2-3) years of increasingly responsible experience involving:

• Experience in retail management, preferably in consignment or vintage store setting
• Experience in social media platforms, particularly Instagram and Facebook, with experience in content creation and community management
• Any equivalent combination of related education and/or experience will be considered.

All qualifications must be met by the time of employment.
Knowledge, Skills and Abilities

• Exceptional customer service orientation.
• Ability to work evenings and weekends as needed.
• Demonstrated knowledge of social medica platforms, content creation and successful community engagement.
• Passion for fashion, art, and design, especially vintage and second-hand clothing.
• Excellent organizational and multitasking skills, with the ability to prioritize tasks effectively.
• Strong communication and interpersonal skills, with a customer-centric approach.
• Ability to work independently and as part of a team.
• Basic knowledge of point-of-sale (POS) systems and inventory management software.
• Strong attention to detail and accuracy.

Skills Required