Job Description

Overview

The Concierge / Cash Handling Specialist will serve as the primary point of contact for all clients and prospects when interacting with the Huntsville banking office. The Concierge will commit to following the Bank's Client Service Commitment in all interactions, with both external clients and internal clients (Bank associates). The Concierge will be vital in the day-to-day sales and operations of the banking office by being responsible for operating a cash drawer and servicing clients' general banking needs. This is a full-time, non-exempt hourly position that reports to the Director of Client Experience.

Responsibilities:

Understand and process transactions according to the Bank's Teller Transactions Policy and Procedure Manual, including but not limited to the following:

Private Client and Commercial Deposits

Withdrawals

Transfers

Check Cashing

Loan Payments

Loan Draws/Advances

Loan Payoffs

Cash Advances

Savings Bond Redemptions

Official Checks

Safe Deposit Box Payments

Lockbox Services

Protect the bank from unnecessary risk or exposure by familiarity with procedures and completing the following as needed:

Follow proper identification procedures and customer confidentiality guidelines

CTRs

SARs

Reg CC Holds, including providing proper documentation to the client

Monetary Instrument Logs

Robbery Procedures

Completing Night Drop Processing & Log, Courier Logs, and Mail Logs

Communicate effectively with leadership and internal operations to prevent fraudulent loss to the bank

Assisting with monthly office audits

Daily Operations including but not limited to the following:

Balance the cash drawer at day's end

Ensure all supplies are stocked for clients

Identify counterfeit currency

Count and roll loose coins as needed

Balance the ATM

Ensure office and individual desk area remains clean and clutter free

Monitoring cash forecasting levels & placing cash orders / cash shipment requests

Scan and balance proof work

Perform other related duties as assigned.

Job Qualifications:

High school diploma or equivalent

Minimum of 1 year Bank Teller experience

10-Key skills

Mathematical skills

Ability to work in a fast-paced environment

Ability to count cash and coin

Good interpersonal skills

Previous customer service experience

Knowledge of bank products and services

Understanding of federal bank regulations

Physical Demands:

The physical demands described are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The associate is occasionally required to walk. The associate must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment:

The Bank's professional working environment requires associates to communicate effectively, both verbally and in writing. Associates must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Associates may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high-risk situations (i.e., robbery), detailed instructions and procedures must be followed at all times to safeguard the Bank's associates, clients, and assets.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance
Experience:

Bank Teller: 1 year (Required)
Work Location: In person