Job Description

Pre-Admission

Lead the room readiness program, ensuring physical environments are clean and well-equipped for new admissions. Collaborate with nursing and social services to identify needed rooms and communicate room status updates. Prepare welcome baskets, directories, and personalized touches.

Admissions and Onboarding Support

Partner with the Admissions Coordinator/Director to ensure seamless transitions from admissions to concierge services. Communicate new resident details (name, room assignment, arrival time) to all staff. Oversee the admissions packet process and ensure documentation is properly distributed. Welcome residents and families upon arrival, escorting them to their rooms and assisting with initial placement of personal items. Conduct resident orientation, explaining your role and setting expectations for care and services. Ensure room and service readiness based on resident preferences and clinical needs.

Resident Experience Coordination

Conduct regular check-ins with residents and families to address concerns and ensure satisfaction. Facilitate special requests for meals, activities, or amenities. Monitor call light response times and report variances daily. Extend personal invitations to residents for events and activities that align with their interests.

Discharge Planning and Coordination

Collaborate with care teams to begin discharge planning early, ensuring smooth transitions. Schedule and conduct discharge orientation meetings, outlining expectations and next steps. Provide relevant referrals and resources, such as home health services and community programs. Follow up post-discharge to ensure satisfaction with the transition process.

Hospice or Heavenly Transitions

Support hospice care coordination, ensuring resident preferences are honored. Facilitate comfort amenities for hospice residents and their visitors. Collaborate on end-of-life tributes, such as cards, flowers, or presence at funerals.


Concierge Services Coordinator